E-Commerce Accounts Specialist

GOLDEN ABC, INCORPORATED; Quezon City; Hybrid; PHP 420,000 - 540,000; Full time

Benefits offered by this job

40-hour compressed work week

Flexible work arrangement

HMO and Insurance

Paid leaves

Employee Discount

Salary Loan

Performance-based Salary Increment

Gratuity Pay

Job summary

GOLDEN ABC, INCORPORATED is seeking an E-Commerce Accounts Specialist to manage day-to-day marketplace execution for assigned brands. You will collaborate with the E-Commerce Account Manager to achieve net sales and platform KPIs, monitor campaigns, and coordinate with internal and external partners to stay competitive at the point of purchase.

You will analyze daily sales, support forecasts, and ensure timely fulfillment while maintaining strong partner relationships.

Qualifications

• Bachelor’s degree in Business, Marketing, Commerce, or related field.
• 1–3 years in e-commerce operations, marketplace account management, or related analytics.
• Fresh grads with strong internship experience may be considered.

Responsibilities

• Execute daily sales checks across marketplace accounts.
• Build and track a joint plan with platform partners to hit targets.
• Coordinate affiliate and live-selling scheduling and day-to-day operations.
• Track campaign participation and flag performance gaps.
• Monitor store promotions effectiveness and pricing movements.
• Prepare demand forecasts for fulfillment and in-stock rates.
• Monitor chat responses and reviews against SLA targets.
• Escalate issues to internal teams and drive resolution.

Skills

Dashboard literacy

Excel/Google Sheets

Sales analytics

E-commerce operations

Communication

Education

Bachelor's degree in Business/Marketing

Tools

Shopee Seller Center

Lazada Seller Center

TikTok Shop Seller Center

Zalora Seller Center

Shopify

POS systems

Job description

WORK SCHEDULE AND COMPANY-INITIATED BENEFITS

• 40-hour compressed work week schedule
• Flexible work arrangement
• Work-form-Home credits
• HMO and Insurance
• Paid leaves
• Employee Discount
• Salary Loan
• Performance-based Annual Salary Increment
• Gratuity Pay

JOB PURPOSE

The E-Commerce Accounts Specialist owns the day-to-day execution of the assigned brand's marketplace accounts, working under the guidance of the E-Commerce Account Manager to hit agreed net sales and platform KPIs. The role monitors daily sales and execution, supports the joint business plan with platform partners, tracks campaign and in-app ads performance, and coordinates with internal teams (fulfillment/allocation, customer service, merchandising) and external partners (platform account teams, and agency partners) to keep the account competitive at the point of purchase.

Key Responsibilities & Deliverables

• Conduct daily sales and execution checks across the assigned brand's marketplace accounts.
• Builds and tracks a joint plan with platform partners to hit agreed targets.
• Coordinate affiliate and live-selling scheduling and day-to-day operations.
• Track platform campaign participation (e.g. major mega-campaigns, in-app paid ads optimizations) and flag performance gaps.
• Monitor in-app marketing solutions performance and store promotions effectiveness/efficiency.
• Perform competitive scanning on assortment, pricing, store merchandising, and offers.
• Prepare order and demand forecasts for the fulfillment team to support consistent in-stock rates.
• Monitor chat response and reviews management against platform SLA targets.
• Support Go-to-Market recommendations and provide input on selling-agency performance.
• Escalate store operations, demand fulfillment, and accounts reconciliation issues to the relevant internal teams and follow through to resolution.

Minimum Qualifications

• Bachelor's degree in Business, Marketing, Commerce, or a related field.
• 1–3 years of experience in e-commerce operations, marketplace account management, retail/trade marketing, or a related analytical role; fresh graduates with strong relevant internship experience may be considered.
• Prior exposure to fashion/apparel retail or FMCG e-commerce is a plus.

Required Technical Skills

• Working knowledge of marketplace seller tools (Shopee Seller Centre, Lazada Seller Center, TikTok Shop Seller Center, Zalora Seller Center) or demonstrated ability to learn platform back-ends quickly.
• Comfortable reading and acting on sales and performance dashboards; intermediate Excel/Google Sheets (pivot tables, VLOOKUP/XLOOKUP, basic formulas).
• Understanding of core e-commerce KPIs: net sales achievement, platform fees as a % of sales, share of growth (SOG), and fulfillment/chat SLA.
• Basic grasp of pricing and promo mechanics, including free/discounted traffic levers such as FTLs, barters, and subsidies.
• Ability to track and interpret marketplace campaign and in-app ads performance data.
• Familiarity with inventory and demand-forecasting concepts and store replenishment cycles.
• Basic reporting and presentation skills (Excel, PowerPoint, or Google Slides) for account status updates.
• Exposure to Shopify and/or POS systems (e.g. Barter) is an advantage.