E-Commerce Account Officer (Christy Ng Philippines)

Epicurean Partners Exchange Inc.; Philippines; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Epicurean Partners Exchange Inc. is seeking an E-Commerce Account Officer to manage and grow our key online marketplace accounts across Shopee, Lazada, TikTok Shop and more. You will drive sales growth, oversee platform operations, campaigns, and commercial performance.

You will own monthly targets, monitor GMV, AOV, conversion, traffic, and ROAS; plan and execute platform campaigns; coordinate with Marketing, Ops, Finance, and KOLs to maximize exposure and profitability.

Qualifications

• Bachelor's degree in Business, Marketing, E-Commerce, Management, or related field.
• 2–4 years of experience in e-commerce, key account management, marketplace management, or digital sales.
• Hands-on experience with Shopee, Lazada, TikTok Shop, and/or Shopify is preferred.
• Strong analytical and commercial mindset.
• Proficient in Excel/Google Sheets and comfortable working with sales data.
• Strong communication and negotiation skills.
• Highly organized and able to manage multiple campaigns and deadlines.
• Proactive, results-driven, and comfortable working in a fast-paced environment.

Responsibilities

• Manage day-to-day relationships with Shopee, Lazada, TikTok Shop, and other e-commerce platforms.
• Own monthly sales targets and growth plans for assigned e-commerce accounts.
• Plan and execute major platform campaigns such as 9.9, 10.10, 11.11, 12.12, Payday, Brand Days, and platform-exclusive campaigns.
• Coordinate campaign participation, pricing, vouchers, bundles, GWP, and promotional mechanics.
• Work closely with Marketing, Creative, Operations, and Finance teams to ensure campaign readiness.
• Monitor campaign performance and provide post-campaign analysis.
• Monitor inventory planning with Operations/Warehouse to prevent stock-outs during campaigns.
• Coordinate inventory, pricing, and campaign mechanics to ensure accuracy.

Skills

Analytical mindset

Commercial mindset

Strong communication

Highly organized

Proactive

Education

Bachelor's degree in Business/Marketing/E-Commerce

Tools

Excel/Google Sheets

Shopee

Lazada

TikTok Shop

Shopify

Job description

Job Summary

The E-Commerce Account Officer is responsible for managing and growing the company’s key online marketplace accounts. The role focuses on sales growth, platform operations, campaign execution, account management, and commercial performance across e-commerce channels.

1. Key Account Management

• Manage day-to-day relationships with Shopee, Lazada, TikTok Shop, and other e-commerce platforms.

• Coordinate with platform account managers, campaign teams, and commercial partners.

• Identify opportunities for platform exposure, campaigns, vouchers, traffic drivers, and other growth initiatives.

• Ensure the brand is maximizing available platform programs and commercial opportunities.

2. Sales & Commercial Performance

• Own monthly sales targets and growth plans for assigned e-commerce accounts.

• Monitor GMV, net sales, orders, AOV, conversion rate, traffic, and other key KPIs.

• Analyze account performance and identify opportunities to improve sales and profitability.

• Prepare weekly and monthly business reviews and sales forecasts.

3. Campaign & Promotion Management

• Plan and execute major platform campaigns such as 9.9, 10.10, 11.11, 12.12, Payday, Brand Days, and platform-exclusive campaigns.

• Coordinate campaign participation, pricing, vouchers, bundles, GWP, and promotional mechanics.

• Work closely with Marketing, Creative, Operations, and Finance teams to ensure campaign readiness.

• Monitor campaign performance and provide post-campaign analysis.

4. Marketplace Operations

• Ensure product listings, pricing, inventory, promotions, and campaign mechanics are accurate and updated.

• Coordinate inventory planning with the Operations/Warehouse team to prevent stock-outs during key campaigns.

• Monitor issues involving orders, returns/refunds, cancellations, platform penalties, and seller performance.

• Ensure marketplace stores comply with platform policies and requirements.

5. KOL Tapping & Coordination

• Identify and tap relevant KOLs, creators, affiliates, and livestream partners to support e-commerce sales initiatives.

• Coordinate KOL bookings, schedules, rates, deliverables, product requirements, and campaign mechanics.

• Maintain a pool/database of potential KOLs and creators for future campaigns.

• Coordinate with KOLs, agencies, and internal teams to ensure timely execution of agreed deliverables.

• Work with platform teams to identify and maximize platform-supported KOL, affiliate, and livestream opportunities.

• Monitor KOL campaign performance and provide recommendations based on sales and engagement results.

6. Data & Reporting

Develop regular reports covering:

• GMV / Net Sales

• Orders & Units Sold

• AOV

• Conversion Rate

• Traffic

• ROAS / Marketing Cost

• Campaign ROI

• Inventory & Sell-through

• Platform fees and profitability

• Translate data into actionable recommendations for improving account performance.

7. Cross-Functional Collaboration

• Work closely with Marketing, Performance Marketing, Creative, Warehouse, Customer Service, Finance, and Commercial teams.

• Ensure all teams are aligned on campaign timelines, targets, inventory, pricing, and execution.

• Take ownership of issues and coordinate solutions across departments.

8. Expense & Liquidation Management

• Monitor and manage e-commerce-related expenses, campaign budgets, KOL fees, platform activities, and other account-related costs.

• Prepare and maintain expense reports, budget tracking, and liquidations as required.

• Ensure supporting documents, receipts, invoices, and other required documentation are complete and properly filed.

• Coordinate with Finance and relevant departments regarding liquidation and reimbursement requirements.

• Monitor actual spending versus approved budgets and flag potential budget variances or outstanding liquidations.

Qualifications:

• Bachelor's degree in Business, Marketing, E-Commerce, Management, or related field.

• 2–4 years of experience in e-commerce, key account management, marketplace management, or digital sales.

• Hands-on experience with Shopee, Lazada, TikTok Shop, and/or Shopify is preferred.

• Strong analytical and commercial mindset.

• Proficient in Excel/Google Sheets and comfortable working with sales data.

• Strong communication and negotiation skills.

• Highly organized and able to manage multiple campaigns and deadlines.

• Proactive, results-driven, and comfortable working in a fast-paced environment.