FBS Seller Management (KAM) - Mandarin Speaker, Scommerce

SPX PHILIPPINES INC.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee Philippines is seeking a proactive Account Manager to support and grow our FBS seller base. You will work with senior seller stakeholders and internal teams to drive performance, retention, and sales growth.

The role combines relationship management, business analysis, and operational execution; the ideal candidate is customer-focused, mature, and capable of handling complex accounts independently, with strong Excel/Google Sheets skills.

Qualifications

• Bachelor’s degree in Business, Marketing, Operations, or related field.
• 3–5 years experience in account management, operations, or e-commerce fulfillment.
• Proficient in Excel/Google Sheets; data-driven and analytical.
• Fluency in English and Mandarin proficiency is required.

Responsibilities

• Serve as the main contact for assigned sellers, including senior stakeholders.
• Build long-term, trust-based relationships and drive seller engagement and satisfaction.
• Coordinate with warehouse, logistics, and finance teams to resolve seller issues.
• Analyze data to identify growth opportunities and risks; support campaigns.

Skills

Account management

Data-driven

Relationship management

Excel/Google Sheets

Communication

fluency English

Mandarin proficiency

Education

Bachelor’s degree in Business/Marketing/Operations

Tools

Excel

Google Sheets

Job description

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

About the Team:

We are looking for a proactive, business-minded Account Manager to support and grow our Fulfilled by Shopee (FBS) seller base. You will work with seller decision-makers (e.g., e-commerce managers, business owners) and internal teams to drive operational performance, enhance seller satisfaction, and unlock sales growth. This role combines relationship management, business analysis, and operational execution—ideal for someone with strong customer orientation and maturity.

Job Description:

Seller Success & Relationship Management

1. Serve as the main contact for assigned sellers, including senior stakeholders.
2. Build long-term and trust-based relationships with sellers and stay responsive, even beyond standard work hours if needed.
3. Drive seller engagement, retention, and satisfaction.

Operational & Performance Support

1. Ensure smooth onboarding and FBS compliance.
2. Monitor inventory and replenishment; prevent stockouts.
3. Address billing, reconciliation, and value-added service (VAS) concerns.
4. Coordinate with internal teams (e.g., warehouse, logistics, finance) to resolve seller issues.

Growth & Business Insight

1. Analyze data to identify growth opportunities and risks.
2. Build action plans to increase ADO (Average Daily Orders) and expand assortment.
3. Support campaigns and initiatives with category and marketing teams.
4. Conduct performance reviews and ensure policy compliance.

Requirements:

• Bachelor’s degree in Business, Marketing, Operations, or related field.
• 3–5 years experience in account management, operations, or e-commerce fulfillment.
• Excellent communication and relationship management skills.
• Mature and self-driven; able to manage complex accounts independently.
• Proficient in Excel/Google Sheets; data-driven and analytical.
• Flexible and responsive to seller needs beyond standard hours if required.
• Customer-first mindset with a passion for business growth.
• Fluency in English and Mandarin proficiency is required.
• Must be amenable to work in Pasig City, Metro Manila, Philippines