Shipping CSR Supervisor - Lead & Train Customer Support

J-K Network Services; Laguna; On-site; PHP 334,800 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Incentives

Leave Credits

Company Christmas gift

Company sponsored events

Free parking

Opportunities for promotion

HMO

Government Mandated Benefits

13th month pay

Job summary

A Japanese Shipping and Cargo Firm located in Laguna is looking for individuals to train and oversee team members while guiding customers through the ordering process. The position requires candidates to handle customer inquiries regarding logistics, timelines, and shipping through various communication methods including email, chat, and phone calls. Applicants should be ready for onsite work, possess a bachelor's degree (or be open to undergraduates), and have at least one year of supervisory experience. Opportunities for bonuses and promotions are included.

Qualifications

• Bachelor's Degree holder of any course, open to undergraduate.
• With or without experience are encouraged to apply.
• With experience in supervising staff for at least 1 year.
• Willing to work using emails and calls with customers.
• Amendable to work onsite.
• Amendable to attend face-to-face interview.

Responsibilities

• Train and oversee team members
• Guide customer on how to place an order
• Answer inquiries about logistics rate, timeline, and shipping
• Answer customers via email, chat, and phone calls
• Use Tagalog and English based on customer preferences
• Update customers regarding their ongoing orders
• Help customer place an order once decided
• Provide information of the requirements when using the service
• Double check if customer requirements are compliant with PEZA
• Update clients if there are delays, issues, or concerns about shipment
• Address customers' inquiries on shipping timeline and rates

Job description

A Japanese Shipping and Cargo Firm located in Laguna is looking for individuals to train and oversee team members while guiding customers through the ordering process. The position requires candidates to handle customer inquiries regarding logistics, timelines, and shipping through various communication methods including email, chat, and phone calls. Applicants should be ready for onsite work, possess a bachelor's degree (or be open to undergraduates), and have at least one year of supervisory experience. Opportunities for bonuses and promotions are included.