Shipping CSR: Order Management (Day Shift, Urgent Hire)

J-K Network Services; Laguna; On-site; PHP 201,000 - 357,000; Full time

Job summary

A renowned Japanese shipping firm is seeking a Customer Service Representative for its Laguna office. This position involves guiding customers through the order process, answering inquiries regarding logistics, and communicating in both Tagalog and English. Ideal candidates should hold at least a bachelor's degree and possess customer service experience. The role operates on a fixed day shift, with urgent hiring for several positions available. Applicants should be ready for a one-day hiring process.

Qualifications

• Bachelor's degree holder of any course is acceptable.
• At least 1 year experience as a Customer Service Representative.
• Willing to undergo training.

Responsibilities

• Guide customers on how to place an order.
• Answer inquiries regarding logistics rates and timelines.
• Respond to customers via email, chat, and phone calls.
• Provide updates to customers regarding their ongoing orders.
• Assist customers in placing orders.
• Double-check customer requirements for compliance with regulations.

Skills

Customer service experience

Communication in Tagalog or English

Education

Bachelor’s degree or equivalent experience

Job description

A renowned Japanese shipping firm is seeking a Customer Service Representative for its Laguna office. This position involves guiding customers through the order process, answering inquiries regarding logistics, and communicating in both Tagalog and English. Ideal candidates should hold at least a bachelor's degree and possess customer service experience. The role operates on a fixed day shift, with urgent hiring for several positions available. Applicants should be ready for a one-day hiring process.