Shift Supervisor

Smartdeer Services Centre; Santo Niño 1st; On-site; PHP 402,000 - 670,000; Full time

Job summary

Smartdeer Services Centre is seeking a store operations leader to manage a coffee shop and its store management team. You will ensure high-quality coffee and warm, professional customer service.

Key duties include scheduling, staffing during peak hours, coaching baristas, maintaining food safety, and driving sales growth while upholding brand standards.

Qualifications

• Two years minimum as store manager or shift supervisor in F&B, retail or related services.
• Experience with staff deployment, scheduling and cost control.
• Familiarity with local employment, tax and food safety regulations.

Responsibilities

• Lead the store operations team to deliver quality coffee and service.
• Assist with weekly/monthly scheduling and staffing during peaks.
• Support new product launches, production efficiency and displays.
• Manage shift tasks, inventory, and cost controls.
• Train new baristas and maintain food safety standards.
• Ensure consistency in beverage quality and customer experience.
• Advance store operations in manager's absence.

Skills

Store management

Shift supervision

Customer service

Staff deployment

Education

Diploma or higher qualification

Tools

MS Office

Job description

This role involves leading and managing coffee shop operations with responsibility for the store management team. You will ensure consistent delivery of high-quality coffee and provide genuine, warm, and professional customer service.

Key responsibilities

Lead the store operations team to maintain focus on delivering quality coffee and excellent customer service

Assist the store manager with weekly and monthly scheduling, ensuring appropriate staffing levels during peak hours and maintaining operational standards

Support sales growth, new product launches, coffee production efficiency and consistency, store cleanliness, product displays, equipment maintenance, product and membership recommendations, cashier operations and customer service

Complete shift management tasks assigned by the store manager and support key operational targets including staff deployment, cost control, inventory management, food safety and incident handling

Assist the store manager and training department in training new baristas and trainee baristas, developing team members' coffee operation skills, knowledge and store operations capabilities

Monitor and maintain coffee and beverage quality, efficiency and consistency to ensure all products meet brand standards and food safety compliance

Assume store management responsibilities during the store manager's absence or off-duty periods

About you

Experience working as a shift supervisor or assistant manager in Singapore's food and beverage or coffee industry, with familiarity of Singapore's local employment, tax and food safety regulations

Bilingual communication skills in Mandarin Chinese and basic English to serve Singapore's diverse customer base

Experience in new store openings or flagship store preparations is preferred

Basic store management experience and capabilities in staff deployment, scheduling, inventory management, cost control and employee training

Excellent customer service awareness, stress management ability, enthusiasm, conscientiousness and proactive service mindset

Diploma or higher qualification

Minimum two years of experience as a store manager or shift supervisor in coffee, food and beverage service, retail or chain service industries

Proficiency in Microsoft Office software for store reporting and documentation