Shift Manager

DUNKIN; Metro Manila; On-site; PHP 290,000 - 469,000; Full time

Job summary

DUNKIN is looking for a Shift Manager to oversee daily store operations in Metro Manila. You will supervise the team on shifts, ensure top customer service and product quality, and maintain cleanliness and safety standards.

The role requires coaching staff and upholding company procedures to drive performance. Ideal candidates have a four-year Bachelor’s degree, strong leadership and communication skills, and are willing to work varied shifts including weekends and holidays.

Qualifications

• Requires a four-year Bachelor’s degree.

Responsibilities

• Supervise and support store team members during assigned shifts.
• Ensure excellent customer service and guest satisfaction.
• Monitor product quality, food safety, and store cleanliness standards.
• Manage cash handling, sales transactions, and daily store reports.
• Assist in inventory control and stock management.
• Train, coach, and motivate team members to achieve performance goals.
• Ensure compliance with company policies, operational procedures, and safety regulations.
• Address customer concerns and resolve operational issues promptly.

Skills

Leadership

Communication

Problem-solving

Education

Bachelor’s degree

Job description

About the role

As a Shift Manager, you will be responsible for overseeing the daily operations of the store during assigned shifts. This role ensures excellent customer service, product quality, cleanliness, and compliance with company standards while leading, coaching, and developing store team members.

Key responsibilities

• Supervise and support store team members during assigned shifts.

• Ensure excellent customer service and guest satisfaction.

• Monitor product quality, food safety, and store cleanliness standards.

• Manage cash handling, sales transactions, and daily store reports.

• Assist in inventory control and stock management.

• Train, coach, and motivate team members to achieve performance goals.

• Ensure compliance with company policies, operational procedures, and safety regulations.

• Address customer concerns and resolve operational issues promptly.

About you

• Graduate of any four year Bachelor\'s Degree.

• Strong leadership, communication, and problem-solving skills.

• Willing to work on shifting schedules, weekends, and holidays.

• Experience in retail, food service, or restaurant operations is an advantage.