Shift Manager

11 Nevada Management Group Inc.; Leyte; On-site; PHP 279,000 - 390,600; Full time

Job summary

A restaurant management group is seeking a Shift Manager to oversee operations, enhance customer experiences, and lead the team effectively. The ideal candidate will have restaurant management experience, strong organizational skills, and a customer-focused approach. Responsibilities include managing shifts, training staff, and ensuring food safety protocols are met. This position is based in Leyte, Philippines, offering an opportunity to grow in a dynamic environment.

Qualifications

• Proven experience as a Shift Manager or similar role in a restaurant.
• Knowledge of restaurant operations, managing reservations and payments.
• Customer service approach with the ability to manage complaints professionally.
• Excellent organizational skills and team management abilities.

Responsibilities

• Assist in overseeing customer service, training, and coaching staff.
• Maintain a clean and safe environment according to health procedures.
• Manage opening and closing shift procedures effectively.
• Implement marketing programs to enhance sales.
• Monitor product inventory and ensure proper deliveries.

Skills

Team Player

Operations Management

Restaurant Management

Cost Management

Communication Skills

Computer Literate

Quality Control

Interpersonal Skills

Strong Work Ethic

Education

Degree in Restaurant Management, Business Administration or similar

Job description

Overview

Shift Manager plays a role in creating enjoyable dining experiences. Oversees reception areas, dining rooms and the kitchen to ensure that patrons receive great food and excellent customer service. A Shift Manager in training works under an experienced manager to learn all about operations. It is your job to learn and practice effective leadership techniques, so the restaurant flourishes once you're put in charge.

Responsibilities

• Management
  • Assist to oversee and provide customer service leadership, training, and coaching, alongside the Restaurant Manager and Assistant Manager, for all foodservice employees.
  • Maintain a clean, safe environment by complying with all health and sanitation procedures to ensure the foodservice area is presentable and that all products are in-stock.
  • Manage the opening/mid shift procedures of the store and ensure that the entire store is fully prepared, and the store team is ready for the shift.
  • Manage the closing shift procedures of the store including the timely and effective conduct of a closing line/store check that facilitates an easy and effective set up of the store for the following day’s operations.
  • Effectively implement local restaurant marketing programs to drive trials and create repeat business.
  • Maintain high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity.
  • Increase the store’s average check by guiding dining staff in executing salesmanship techniques.

• Profitability
  • Assist in implementing all merchandising and marketing programs to maximize sales and profits while maintaining asset controls.
  • Monitor and manage ordering of products, inventory levels and verify deliveries at the back of house (BOH). Ensure the adequacy of portions and guides to minimize waste.
  • Monitor and manage the use of front of house (FOH) operating supplies.
  • Monitor and manage the use of utilities.

• People Management
  • Opening MOD, conduct a short but effective daily huddle to review the previous day’s results, emphasize the targets for the day and give clear directions on priorities for the shift.
  • Facilitate regular meetings for the whole team to review operations and business results, lay out action plans, recognize performers, and provide updates on relevant developments.
  • Proven experience as a Shift Manager or in a similar role in a restaurant. Knowledge of restaurant operations (e.g., managing reservations and payments). Availability to work different shifts, including weekends. Basic knowledge of bookkeeping procedures. Customer service approach with the ability to manage complaints professionally. Excellent organizational skills. Team management abilities. A degree in Restaurant Management, Business Administration, or a similar field. Certification from a culinary school is a plus.

• Additional Skills
• Team Player, Operations Management, Teamwork, Restaurant Management, Cost Management, Communication Skills, Computer Literate, Quality Control, Interpersonal Skills, Strong Work Ethic

Additional Information

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