Shift Manager

DUNKIN; Cavite City; On-site; PHP 223,000 - 357,000; Full time

Job summary

DUNKIN Philippines is seeking a Shift Manager to oversee daily store operations during assigned shifts, ensuring customer service, product quality, cleanliness, and adherence to company standards while coaching and developing the store team.

You will supervise team members, manage cash handling and reports, monitor food safety, assist in inventory, train staff, and address customer concerns promptly to maintain guest satisfaction.

Responsibilities

• Supervise and support store team members during assigned shifts.
• Ensure excellent customer service and guest satisfaction.
• Monitor product quality, food safety, and store cleanliness standards.
• Manage cash handling, sales transactions, and daily store reports.
• Assist in inventory control and stock management.
• Train, coach, and motivate team members to achieve performance goals.
• Ensure compliance with company policies, operational procedures, and safety regulations.
• Address customer concerns and resolve operational issues promptly.

Job description

About the role

As a Shift Manager, you will be responsible for overseeing the daily operations of the store during assigned shifts. This role ensures excellent customer service, product quality, cleanliness, and compliance with company standards while leading, coaching, and developing store team members.

Key responsibilities

• Supervise and support store team members during assigned shifts.

• Ensure excellent customer service and guest satisfaction.

• Monitor product quality, food safety, and store cleanliness standards.

• Manage cash handling, sales transactions, and daily store reports.

• Assist in inventory control and stock management.

• Train, coach, and motivate team members to achieve performance goals.

• Ensure compliance with company policies, operational procedures, and safety regulations.

• Address customer concerns and resolve operational issues promptly.