Shift Allocation Coordinator

Virtual Coworker; Metro Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

Virtual Coworker is seeking a staffing coordinator to coordinate and allocate qualified care staff to vacant shifts, ensuring service continuity for aged care clients.

You will monitor rostering platforms like Shiftmatch, respond to shortages, maintain accurate records, communicate clearly with staff and schedulers, and escalate compliance concerns to the Brisbane team while providing admin support.

Qualifications

• Experience in aged care or healthcare, rostering, scheduling, or administration.
• Proven rostering or scheduling experience.
• Excellent customer service and communication skills.
• High level of technical literacy across multiple systems.
• Strong organisation and time management with ability to prioritise.

Responsibilities

• Coordinate and allocate qualified care staff to vacant shifts to ensure service continuity.
• Monitor rostering and scheduling platforms to secure and fill shifts efficiently.
• Respond promptly to urgent staffing shortages and scheduling issues.
• Maintain regular communication with care staff, schedulers, and internal teams.
• Update and maintain accurate workforce, client, and scheduling records.
• Ensure handovers and shift information are communicated clearly.
• Identify and escalate compliance concerns to the Brisbane team.
• Provide additional administrative and scheduling support as needed.

Skills

Staff rostering

Scheduling

Administrative support

Customer service

Communication

Time management

Attention to detail

Tools

Shiftmatch

Job description

Coordinate and allocate qualified care staff to vacant shifts while ensuring continuity of service for aged care clients

Monitor rostering and staffing platforms, including Shiftmatch and other scheduling systems, to secure and fill shifts efficiently

Respond promptly to urgent staffing shortages and unexpected scheduling issues

Maintain regular communication with care staff, rostering managers, schedulers, and internal team members to ensure smooth operations

Update and maintain accurate workforce, client, and scheduling records within rostering software platforms

Ensure all handovers and shift information are communicated clearly and accurately

Identify and escape potential compliance concerns or staffing issues to the Brisbane team for follow-up

Provide additional administrative and scheduling support as required by the allocations team

Must Haves

• Previous experience in aged care, healthcare, community services, rostering, scheduling, recruitment, or administration roles highly regarded
• Strong ability to work in fast-paced environments with outcome-focused performance expectations
• Excellent customer service and stakeholder communication skills across phone and email
• High level of technical literacy and confidence using multiple systems simultaneously, including rostering and workforce management platforms
• Strong organisational and time management skills with the ability to prioritise competing demands
• Ability to problem-solve quickly and make confident decisions under pressure
• High attention to detail and ability to maintain accurate records and compliance standards