NDIS Rostering Officer (with Australian Experience)

SUMO Services Corporation; Quezon City; On-site; PHP 357,000 - 603,000; Full time

Job summary

SUMO Services Corporation seeks a dedicated Rostering Officer to coordinate staff schedules, ensuring coverage and service continuity across disability support programs. You will build rosters aligned with participant needs, monitor changes, resolve conflicts, and work with HR and managers to optimise staffing.

Strong IT skills and clear communication are essential, with confidentiality a must in this role.

Qualifications

• Excellent computer skills and ability to quickly learn new software systems.
• Strong written and verbal communication skills.
• Ability to communicate effectively with a diverse range of people.
• Demonstrated ability to manage time effectively and meet deadlines.
• Strong attention to detail and ability to maintain accuracy under pressure.
• Ability to work independently and respond effectively to changing priorities.
• Practical problem-solving skills and ability to remain calm under pressure.
• Commitment to confidentiality, privacy, and respectful communication with staff and participants.
• Experience in rostering or workforce coordination within the disability or health sector (desirable).
• Knowledge of SCHADS Award provisions as they relate to staff rostering (desirable).

Responsibilities

• Develop and maintain rosters in line with participant support requirements, service agreements, and staff availability
• Ensure rostering complies with SCHADS Award provisions, including minimum shift times, breaks, and maximum hours
• Monitor and action roster changes, including cancellations, shift replacements, and emergency coverage
• Ensure timely coverage of shifts and monitor staff availability
• Liaise with support staff and participants to confirm shifts and resolve roster conflicts or queries
• Ensure appropriate matching of support staff to participants based on skills, preferences, and support needs
• Approve and confirm staff attendance
• Collaborate with HR to identify and communicate recruitment needs
• Work closely with Managers to review and update rosters
• Train new support staff on Myxa's rostering processes and procedures

Skills

Rostering coordination

SCHADS Award knowledge

Disability/health sector experience

Job description

About the role

The Rostering Officer plays a key role in ensuring smooth day-to-day operations through effective coordination of staff schedules. You will be responsible for building rosters that align with participant needs, solving scheduling challenges, and ensuring service continuity.

Key responsibilities

• Develop and maintain rosters in line with participant support requirements, service agreements, and staff availability
• Ensure rostering complies with SCHADS Award provisions, including minimum shift times, breaks, and maximum hours
• Monitor and action roster changes, including cancellations, shift replacements, and emergency coverage
• Ensure timely coverage of shifts and monitor staff availability
• Liaise with support staff and participants to confirm shifts and resolve roster conflicts or queries
• Ensure appropriate matching of support staff to participants based on skills, preferences, and support needs
• Approve and confirm staff attendance
• Collaborate with HR to identify and communicate recruitment needs
• Work closely with Managers to review and update rosters
• Train new support staff on Myxa's rostering processes and procedures

About you

• Excellent computer skills and ability to quickly learn new software systems
• Strong written and verbal communication skills
• Ability to communicate effectively with a diverse range of people
• Demonstrated ability to manage time effectively and meet deadlines
• Strong attention to detail and ability to maintain accuracy under pressure
• Ability to work independently and respond effectively to changing priorities
• Practical problem-solving skills and ability to remain calm under pressure
• Commitment to confidentiality, privacy, and respectful communication with staff and participants
• Experience in rostering or workforce coordination within the disability or health sector (desirable)
• Knowledge of SCHADS Award provisions as they relate to staff rostering (desirable)