Scheduling Coordinator

Satellite Office; Metro Manila; On-site; PHP 2,902,000 - 3,795,000; Full time

Job summary

Satellite Office in Australia is seeking a Scheduler to support a fast-moving maintenance and field-service operation across Queensland. You will be the first contact for client and team calls and ensure the right technician or subcontractor is in the right place each day.

You will build and optimise daily schedules, coordinate multiple trades, keep clients informed from allocation to completion, and support safety compliance.

Qualifications

• 2+ years' experience in scheduling, coordination, dispatch, or a similar role.
• Ability to handle a high volume of repetitive tasks accurately.
• Strong attention to detail and organisational skills.
• Ability to prioritise and allocate resources on the fly.
• Calm, effective communication under pressure.
• Proactive, solutions-focused mindset.
• Fast to learn new systems and processes.
• Proficient in MS Office; able to work independently or as part of a team.

Responsibilities

• Handle a high volume of inbound calls from clients and team members as the first point of contact.
• Understand client service requests and translate them into scheduled work.
• Spot and escalate urgent or reactive maintenance jobs so nothing falls through the cracks.
• Build and optimise daily schedules to keep technicians productive and travel time low.
• Coordinate multiple tradesmen and subcontractors to keep a busy job board moving.
• Keep clients informed from job allocation through to completion.
• Support safety and compliance tracking (job tagging, subcontractor documentation).
• Pitch in on general admin and ad hoc scheduling support as the team needs it.

Skills

Scheduling

Coordination

Communication

Detail-oriented

Multitasking

Problem-solving

Team player

Independent worker

Education

Tertiary qualification in PM or related field

Tools

MS Office

Simpro

ServiceM8

ServiceMate

Job description

Do you thrive on solving the daily puzzle of who goes where, when, and why? This role puts you at the centre of a fast-moving maintenance operation — juggling calls, technicians, and subcontractors to keep urgent jobs moving and clients in the loop.

About the Role

We're hiring a Scheduler to support a growing multi-trade maintenance and field-service company operating across Queensland, Australia. You'll be the first point of contact for client and team calls, and the person making sure the right technician or subcontractor is in the right place at the right time — every day.

What You'll Do

• Handle a high volume of inbound calls from clients and team members as the first point of contact
• Understand client service requests and translate them into scheduled work
• Spot and escate urgent or reactive maintenance jobs so nothing critical falls through the cracks
• Build and optimise daily schedules to keep technicians productive and travel time low
• Coordinate multiple tradesmen and subcontractors to keep a busy job board moving
• Keep clients informed from job allocation through to completion
• Support safety and compliance tracking (job tagging, subcontractor documentation)
• Pitch in on general admin and ad hoc scheduling support as the team needs it

What You'll Bring

• 2+ years' experience in scheduling, coordination, dispatch, or a similar role
• Comfort managing a high volume of repetitive tasks without losing accuracy
• Sharp attention to detail and strong organisational instincts
• The confidence to prioritise and allocate resources on the fly
• Great communication skills and a calm head under pressure
• A proactive, solutions-first mindset
• Quick to pick up new systems and processes
• Solid MS Office skills; comfortable working independently or as part of a team
• A trustworthy, reliable approach to your work

Nice to Have (a plus, not a requirement)

• Background in construction, building, maintenance, or field-service industries
• Familiarity with Simpro, ServiceM8, ServiceMate, or similar field-service platforms
• Experience coordinating technicians, tradesmen, or subcontractors specifically
• Exposure to HSEQ compliance processes
• A tertiary qualification in Project Management or related field

What's In It For You

• Room to grow your scheduling and coordination skill set on a busy, varied job board
• Work closely with an established AU-based operations team

Ready to Take the Wheel on a Busy Schedule?

If you love bringing order to a fast-paced day and get satisfaction from a job board running smoothly, we'd love to hear from you.