Shared Services Officer

East West Banking Corporation; Makati; On-site; PHP 380,000 - 580,000; Full time

Benefits offered by this job

Career development and training opportunities

Competitive salary package and benefits

Performance-based incentives

Mentorship from industry experts

Defined career progression paths

Job summary

A leading banking institution in Makati is seeking a Shared Services Officer to ensure quality delivery of services in line with agreed standards. This role requires a Bachelor's degree in Accountancy and CPA certification. Candidates should have high proficiency in Excel and excellent communication skills. The position offers career development opportunities, a competitive salary, incentives, and mentorship from industry experts, making it an excellent opportunity for professional growth.

Qualifications

• Bachelor's Degree in Accountancy is required.
• Certified Public Accountant (CPA) is mandatory.
• Master’s Degree is a plus.
• Working knowledge of banking regulations, products, and services is needed.
• Excellent communication and customer service skills are essential.

Responsibilities

• Deliver service line requirements and ensure quality based on KRAs and SLAs.
• Maintain system information and submit reports on time.
• Conduct data quality checks and support process improvements.
• Provide operational and ad hoc support as needed.

Skills

High proficiency in Excel

Excellent communication skills

Customer service skills

Education

Bachelor's Degree in Accountancy

Certified Public Accountant (CPA)

Master’s Degree

Job description

Location: Makati (PBCom Tower)
Corporate Title: Junior Officer to Manager
Work Arrangement: Onsite

Our Store Operations Group is looking for experienced professionals to join us in Makati in the role of Shared Services Officer.

As a Shared Service Officer, you will be responsible for ensuring quality delivery of an assigned service line to stores & other concerned units in line within agreed SOP and SLAs.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Deliver service line requirements and ensure quality based on Key Results Areas (KRAs) and Service Level Agreement (SLAs).
• Maintain system information, coordinate with relevant parties, and submit reports on time.
• Conduct data quality checks and support process improvements.
• Provide operational and ad hoc support as needed.
  

What we're looking for

• Bachelor's Degree in Accountancy. Certified Public Accountant (CPA).
• Having obtained a Master’s Degree is a plus.
• With high proficiency in Excel is preferred.
• Has working knowledge of banking regulations, products, and services.
• With excellent communication and customer service skills.
  

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals.
• Opportunity to work with industry experts and be mentored by them.
• Defined career progression paths to guide you in your professional growth.