Shared Services Officer

East West Banking Corporation; Philippines; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Career development

Competitive benefits

Incentives and recognition

Mentorship program

Career progression paths

Job summary

East West Banking Corporation in Makati invites experienced professionals to join our Store Operations Group as a Shared Services Officer. You will ensure quality delivery of an assigned service line to stores and related units in line with SOPs and SLAs.

The role offers on-site work with opportunities for career growth, mentorship from industry experts, and a competitive compensation package. Requirements include a Bachelor's Degree in Accountancy, CPA, strong Excel skills, knowledge of banking

Qualifications

• Bachelor's Degree in Accountancy is required.
• CPA credential is required.
• Strong Excel skills and familiarity with banking regulations are preferred.

Responsibilities

• Deliver service line requirements and ensure quality based on KRAs and SLAs.
• Maintain system information, coordinate with relevant parties, and submit reports on time.
• Conduct data quality checks and support process improvements.
• Provide operational and ad hoc support as needed.

Skills

Communication skills

Customer service

Regulatory knowledge

Education

Bachelor's Degree in Accountancy

Certified Public Accountant (CPA)

Master's Degree (plus)

Tools

Excel

Job description

About The Job

Location: Makati

Corporate Title: Junior Officer to Manager

Work Arrangement: Onsite

Our Store Operations Group is looking for experienced professionals to join us in Makati in the role of Shared Services Officer.

In this role you will be responsible for ensuring quality delivery of an assigned service line to stores & other concerned units in line within agreed SOP and SLAs.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What The Role Will Entail

• Deliver service line requirements and ensure quality based on Key Results Areas (KRAs) and Service Level Agreement (SLAs).
• Maintain system information, coordinate with relevant parties, and submit reports on time.
• Conduct data quality checks and support process improvements.
• Provide operational and ad hoc support as needed.

What We're Looking For

• Bachelor's Degree in Accountancy. Certified Public Accountant (CPA).
• Having obtained a Master's Degree is a plus.
• With high proficiency in Excel is preferred.
• Has working knowledge of banking regulations, products, and services.
• With excellent communication and customer service skills.

What You Can Expect From Joining Our Team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals.
• Opportunity to work with industry experts and be mentored by them.
• Defined career progression paths to guide you in your professional growth.