Set Sail on Your Dream Career: Join Us as a Cruise Specialist CSR!

STACKph; Muntinlupa; Vor Ort; PHP 262.260 - 357.120; Vollzeit

Benefits dieser Stelle

Competitive salary and benefits package

Exciting career growth opportunities

Dynamic and supportive work environment

Zusammenfassung

STACKph is looking for a Customer Service Representative – Cruise Specialist in Muntinlupa, Philippines. This role is perfect for individuals passionate about customer service in the travel and hospitality industry. Responsibilities include assisting customers with cruise reservations and providing information on cruise packages. Candidates must possess strong communication skills in English and be open to working a shifting schedule, onsite. Competitive salary packages include ₱23,500 – ₱26,500 for those without BPO sales experience and higher for experienced candidates.

Qualifikationen

• Open to candidates with or without BPO experience.
• Willing to work on a shifting schedule, including weekends and holidays.
• Amenable to work onsite.

Aufgaben

• Assist customers with cruise reservations, bookings, and inquiries.
• Provide information about cruise packages, itineraries, and onboard services.
• Handle customer concerns, cancellations, and rebooking requests.
• Deliver exceptional customer service while ensuring customer satisfaction.
• Promote relevant cruise packages, upgrades, and add-on services when applicable.

Kenntnisse

Strong communication skills in English

Customer service orientation

Ausbildung

High School Graduate / Senior High School Graduate

College Level or College Graduate

Jobbeschreibung

Job Description

Job Position

Customer Service Representative – Cruise Specialist

Account Type

Travel and Hospitality Account

Start Date

May 10, 2026

Qualifications

• High School Graduate (Old Curriculum) / Senior High School Graduate
• College Level or College Graduate are welcome to apply
• Open to candidates with or without BPO experience
• Strong communication skills in English
• Willing to work on a shifting schedule, including weekends and holidays
• Amenable to work onsite

Salary Package

• ₱23,500 – ₱26,500 for candidates without BPO sales experience
• ₱28,000 – ₱32,000 for candidates with at least 6 months of BPO sales experience

Job Responsibilities

• Assist customers with cruise reservations, bookings, and inquiries
• Provide information about cruise packages, itineraries, and onboard services
• Handle customer concerns, cancellations, and rebooking requests
• Deliver exceptional customer service while ensuring customer satisfaction
• Promote relevant cruise packages, upgrades, and add-on services when applicable

Why Join Us?

• Competitive salary and benefits package
• Exciting career growth opportunities
• Dynamic and supportive work environment
• Be part of the thriving travel and hospitality industry