ServiceNow Systems Analyst — Requirements & Backlog Lead

BDO Unibank; Philippines; On-site; PHP 480,000 - 720,000; Full time

Job summary

BDO Unibank, Inc. in the Philippines is recruiting a Systems Analyst to collaborate with stakeholders, capture business and user requirements, and ensure delivery to specification.

The role includes learning and certifying in ServiceNow System Administration and related ITSM/ITOM/ITAM/SPM modules. The successful candidate will work with developers and platform administrators to translate needs into actionable tasks, maintain the product backlog for ServiceNow, and contribute to ongoing process

Qualifications

• Bachelor's Degree in Information Technology or Engineering is required.
• 1-2 years IT experience, preferably in Product Management or Business Analytics.
• Knowledge of ServiceNow System Administration and its ITSM/ITOM/ITAM/SPM modules.
• Willingness to work onsite and be based in Makati/Ortigas.

Responsibilities

• Represents project stakeholders throughout the project lifecycle (planning, development, release).
• Owns the relationship with stakeholders to identify, model, and document business, process, and data requirements.
• Works with development team on release estimates.
• Supports development team in understanding business and test requirements.
• Translates technical concepts to stakeholders, explaining design decisions clearly.
• Owns the backlog of the ServiceNow product for the project.
• Prepare status reports, manage issues and risks, and support continuous service improvements.

Skills

Stakeholder management

Business analytics

Education

Bachelor's Degree in Information Technology or Engineering

1-2 years IT experience

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow ITAM

ServiceNow SPM

Job description

BDO Unibank, Inc. in the Philippines is recruiting a Systems Analyst to collaborate with stakeholders, capture business and user requirements, and ensure delivery to specification.

The role includes learning and certifying in ServiceNow System Administration and related ITSM/ITOM/ITAM/SPM modules. The successful candidate will work with developers and platform administrators to translate needs into actionable tasks, maintain the product backlog for ServiceNow, and contribute to ongoing process