ServiceNow Specialist — IT Ticketing & Dispatch

RC Low Human Resource Consultancy OPC; Taguig; On-site; PHP 279,000 - 446,400; Full time

Job summary

RC Low Human Resource Consultancy OPC seeks an on-site Dispatching Officer in Taguig to manage and monitor service tickets via ServiceNow. You will coordinate with internal teams to ensure smooth operations and timely ticket handling, with meticulous record-keeping.

The ideal candidate has 1–3 years of dispatching experience, strong coordination and communication skills, and the ability to manage multiple requests and priorities in a fast-paced setting.

Qualifications

• At least 1 year of Dispatching experience.
• Experience using ServiceNow or similar ticketing systems is an advantage.
• Strong coordination and communication skills.
• Ability to manage multiple requests and priorities.

Responsibilities

• Manage and monitor service tickets using ServiceNow.
• Coordinate with internal teams and stakeholders to ensure smooth operations.
• Ensure timely ticket assignment, tracking, and resolution.
• Maintain accurate records and documentation of service requests.

Skills

Coordination

Communication

Multitasking

Dispatching

Education

Bachelor's degree

Tools

ServiceNow

Job description

RC Low Human Resource Consultancy OPC seeks an on-site Dispatching Officer in Taguig to manage and monitor service tickets via ServiceNow. You will coordinate with internal teams to ensure smooth operations and timely ticket handling, with meticulous record-keeping.

The ideal candidate has 1–3 years of dispatching experience, strong coordination and communication skills, and the ability to manage multiple requests and priorities in a fast-paced setting.