Incident & Service Operations Lead - Ticket Resolutions

Trends Group Inc.; Makati; On-site; PHP 250,000 - 480,000; Full time

Job summary

Trends Group Inc. in Makati is seeking a detail-oriented service operations professional to manage Incident and Service Request tickets. You will maintain accurate incident logs, coordinate resources for ticket closure, and ensure customer needs are met through effective escalation and ticket monitoring.

Qualified candidates have a Bachelor's degree in computer science or related field and at least 2 years of experience in service operations.

Qualifications

• Bachelor's degree in computer science or related field required.
• At least 2 years of experience in service operations.
• Experience managing incident and service request tickets preferred.

Responsibilities

• Maintain accurate incident logs and records.
• Coordinate resources for ticket closure and resolutions.
• Escalate and monitor tickets to ensure customer needs are met.

Skills

Incident management

Service request handling

Escalation management

Attention to detail

Education

Bachelor's degree in CS or related field

Job description

Trends Group Inc. in Makati is seeking a detail-oriented service operations professional to manage Incident and Service Request tickets. You will maintain accurate incident logs, coordinate resources for ticket closure, and ensure customer needs are met through effective escalation and ticket monitoring.

Qualified candidates have a Bachelor's degree in computer science or related field and at least 2 years of experience in service operations.