IT Dispatch & Procurement Coordinator

ScalableOS; Makati; Remote; PHP 500,000 - 800,000; Full time

Job summary

ScalableOS in the Philippines is seeking an IT Dispatch & Procurement Coordinator to support daily IT operations and procurement activities in a remote capacity. The role requires strong communication, organization, and the ability to manage multiple responsibilities in a fast-paced environment.

You will handle dispatch of IT requests, coordinate with technicians, manage procurement and inventory, and maintain documentation in ConnectWise.

Qualifications

• 5+ years in global IT dispatch / customer-facing role within a global IT environment.
• Experience in IT procurement is a strong advantage.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Experience with MSP tools such as ConnectWise is a plus.
• Experience working within a structured IT system is required.

Responsibilities

• Handle client calls, monitor emails, create support tickets, and dispatch to technicians.
• Prioritize tickets based on urgency and workload.
• Coordinate technician schedules, onsite visits, and availability.
• Maintain ConnectWise records and procurement inventories.
• Manage recurring daily, weekly, and monthly operational tasks.

Skills

Global IT dispatch experience

Tools

ConnectWise

Job description

Makati City, Philippines | Posted on 10/30/2026

• State/Province National Capital Region (Manila)
• Country Philippines

About Us

At ScalableOS, we're redefining offshoring by connecting growth-focused businesses with top talents across the Philippines. Our expertise is in providing top-tier talent for IT companies, with a strong focus on Managed Service Providers (MSPs), Tax & Accounting, and other industries. To continue delivering exceptional results, we’re looking for passionate individuals ready to make an impact and thrive in a team built on trust, integrity, and excellence. Join us as we drive continuous growth and scalability. Your next big opportunity starts here!

Job Description

SUMMARY

We are seeking a highly organized anddetail-oriented IT Dispatch & Procurement Coordinator to support ourdaily IT operations. The ideal candidate will possess excellent communicationskills, strong attention to detail, and the ability to manage multipleresponsibilities independently in a fast-paced environment.

We are looking for a dependable, proactiveindividual who takes ownership of their responsibilities, follows through ontasks, and ensures nothing falls through the cracks.

RESPONSIBILITIES

IT Dispatch & Ticket Management

• Answer client calls, monitorincoming emails, create support tickets, and dispatch requests to theappropriate technicians.
• Prioritize and assign ticketsbased on urgency, technician availability, expertise, and workload.
• Monitor ticket queues, followup on outstanding requests, and ensure timely ticket assignment.
• Coordinate technicianschedules, onsite visits, and availability.
• Perform basic IT administrativetasks, including password resets and account unlocks.
• Assist with ticket escalations,outage coordination, and client communications.

Procurement & Inventory Management

• Manage hardware, software, andlicensing requests from initial intake through purchasing and delivery.
• Prepare quotes, create salesopportunities and purchase orders, and obtain necessary approvals.
• Research products, comparevendor pricing, and coordinate purchasing, bid requests, and dealregistrations.
• Manage vendor relationships,track shipments, and follow up on outstanding orders.
• Maintain accurate productcatalogs, including monthly pricing updates and product availability.
• Monitor inventory levels,coordinate equipment receiving, and notify management of stock shortages.
• Maintain accurate procurementand inventory records in ConnectWise.

Administrative Responsibilities

• Manage recurring daily, weekly,and monthly operational tasks.
• Maintain accurate documentationand follow established procedures.
• Proactively follow up onpending requests, deadlines, and outstanding items.

QUALIFICATIONS

• Minimum 5 years of experiencein a global IT dispatch and customer-facing/customer service role within aglobal IT environment.
• Relevant experience in ITprocurement is a strong advantage, particularly purchasing or coordinatingIT-related products and requirements.
• Strong and excellent writtenand verbal communication skills.
• Excellent organizational skillsand strong attention to detail.
• Ability to multitask,prioritize, and work independently.
• Strong time management skillsand ability to track numerous tasks and deadlines.
• Comfortable with technology andlearning new software.
• Experience with MSP tools suchas ConnectWise is a plus.
• Experience working within astructured IT system is required.

JOBREQUIREMENTS

• Should be willing to accept along-term work-from-home arrangement.
• Should be amenable to a nightshift schedule, following the US time zone.
• Willing and open to rendering overtime work as needed.