Global IT Service Desk & Dispatch Coordinator

Excis Compliance (Thailand) Company Limited; Quezon City; On-site; PHP 240,000 - 480,000; Full time

Job summary

Excis is seeking an IT Service Coordinator in Quezon City, Philippines to support service desk operations and field dispatch. You will connect customers, technical teams, and engineers to ensure timely IT support within SLAs.

The role emphasizes organized coordination, ticket tracking in ServiceNow, and clear stakeholder communication. Fresh graduates with relevant internships are welcome to apply.

Qualifications

• Bachelor's degree or equivalent experience in IT/CS/Business.
• Experience in IT service coordination, service desk, or dispatch.
• Understanding of ITSM, incident management, and ticket handling.
• Familiarity with ServiceNow or similar platforms.
• Strong communication and multitasking skills; open to fresh graduates with relevant internship experience.

Responsibilities

• Coordinate daily IT support operations between customers, partners, internal teams, and field engineers.
• Manage onsite support requests, technical dispatches, and service-related tickets.
• Track and escalate tickets, ensuring timely resolutions and SLA adherence.
• Monitor service performance and generate operational reports for stakeholders.
• Assist with knowledge base updates and service documentation.

Skills

IT service coordination

ServiceNow

SLA monitoring

Stakeholder communication

Ticket management

Education

Bachelor's degree in IT/CS/Business

Tools

ServiceNow

Microsoft Outlook

Microsoft Teams

Job description

Excis is seeking an IT Service Coordinator in Quezon City, Philippines to support service desk operations and field dispatch. You will connect customers, technical teams, and engineers to ensure timely IT support within SLAs.

The role emphasizes organized coordination, ticket tracking in ServiceNow, and clear stakeholder communication. Fresh graduates with relevant internships are welcome to apply.