Service Call Dispatch & Workload Optimization Specialist

Concentrix; Cebu City; On-site; PHP 350,000 - 520,000; Full time

Job summary

Concentrix in Cebu City seeks a Service Call Coordinator/Ticket Analyst to maintain seamless service operations through workload analysis and effective call management.

You will analyze workloads and trends to optimize scheduling, oversee creation and tracking of service calls, coordinate installations with vendors, and forecast future needs. This role requires proactive problem solving, adherence to safety procedures, and strong analytical skills to improve efficiency.

Responsibilities

• Workload Analysis: evaluate service call trends to optimize scheduling.
• Service Call Management: oversee creation, scheduling, tracking and progress monitoring.
• Installation and Vendor Coordination: coordinate installation schedules and vendor engagements.
• Future Planning & Dispatch Optimization: forecast workload and strategically dispatch calls.
• Inventory and Parts Monitoring: verify parts usage and monitor inventory.
• Operational Support & Compliance: support FSM and ensure adherence to safety and daily protocols.

Job description

Concentrix in Cebu City seeks a Service Call Coordinator/Ticket Analyst to maintain seamless service operations through workload analysis and effective call management.

You will analyze workloads and trends to optimize scheduling, oversee creation and tracking of service calls, coordinate installations with vendors, and forecast future needs. This role requires proactive problem solving, adherence to safety procedures, and strong analytical skills to improve efficiency.