On-site Technical Support Specialist — BPO Expert (Taguig)

RC Low Human Resource Consultancy OPC; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

RC Low Human Resource Consultancy OPC is hiring for an on-site role in Taguig. We are seeking a skilled professional with 3-5 years of BPO experience to provide technical and operational support to customers and internal stakeholders.

The successful candidate will handle inquiries and service requests, use HSM/HKS tools to troubleshoot, document cases accurately, and upscale concerns when necessary, contributing to a high standard of customer care.

Qualifications

• 3-5 years of BPO experience.
• Experience using HSM/HKS tools.
• Strong troubleshooting and customer support skills.

Responsibilities

• Provide technical and operational support to customers and internal stakeholders.
• Handle customer concerns, inquiries, and service requests efficiently.
• Utilize HSM/HKS tools to troubleshoot and resolve issues.
• Document cases accurately and upscale concerns when necessary.

Skills

Customer support

Troubleshooting

BPO experience

Education

Bachelor degree

Tools

HSM/HKS tools

Job description

RC Low Human Resource Consultancy OPC is hiring for an on-site role in Taguig. We are seeking a skilled professional with 3-5 years of BPO experience to provide technical and operational support to customers and internal stakeholders.

The successful candidate will handle inquiries and service requests, use HSM/HKS tools to troubleshoot, document cases accurately, and upscale concerns when necessary, contributing to a high standard of customer care.