ServiceNow Platform Admin & ITSM Specialist | Hybrid

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Job summary

LTIMindtree in Makati, Philippines, is seeking a ServiceNow Platform Specialist to provide administration, operational support, and governance across production and non-production environments. You will ensure stability, performance, security, and usability while enabling development teams to deliver solutions.

Responsibilities include managing user access, ACLs, upgrades, and release coordination, plus collaborating with stakeholders and providing training and documentation.

Qualifications

• 5+ years of ServiceNow industry and project experience.
• Hands-on platform administration and implementation experience.
• Strong knowledge of ITSM and CMDB modules.
• Experience with upgrades, instance management, and release processes.
• Familiarity with security governance and performance analytics.

Responsibilities

• Provide day-to-day admin and operational support for the ServiceNow platform.
• Manage user accounts, groups, roles, ACLs, and platform security governance.
• Monitor platform performance and resolve issues promptly.
• Perform platform upgrades, patching, cloning, and post-upgrade testing.
• Support developers with configuration and sandbox environment management.
• Configure forms, tables, UI Policies, notifications, workflows, and catalog items.
• Coordinate release activities, CAB approvals, and deployment coordination.
• Maintain documentation and technical process artifacts.
• Collaborate with stakeholders, vendors, and internal teams on improvements.

Skills

ServiceNow Admin

ITSM

Flow Designer

UI Policies

Business Rules

ACLs

Release Mgmt

Performance Monitoring

Tools

REST/SOAP Integrations

MID Server

CMDB

Security Governance

Cloning

Job description

LTIMindtree in Makati, Philippines, is seeking a ServiceNow Platform Specialist to provide administration, operational support, and governance across production and non-production environments. You will ensure stability, performance, security, and usability while enabling development teams to deliver solutions.

Responsibilities include managing user access, ACLs, upgrades, and release coordination, plus collaborating with stakeholders and providing training and documentation.