ServiceNow Managed Services Consultant (Makati) | Hybrid

TASQ Staffing Solutions; Makati; On-site; PHP 781,200 - 1,004,400; Full time

Job summary

A staffing solutions company is seeking a ServiceNow Managed Services Consultant based in Makati. In this hybrid role, you will provide ongoing support for various ServiceNow modules, diagnose problems, and collaborate with teams to implement improvements. The ideal candidate must have a bachelor's degree, considerable expertise in ServiceNow, and 4+ years of relevant experience. Certifications such as ServiceNow Certified System Administrator are required. This position offers a dynamic work environment and opportunities for growth.

Qualifications

• 4+ years of experience in ServiceNow administration, development, or architecture.
• At least 2 years focusing on managed services or support/enhancement roles.
• Proven expertise in implementing and supporting ServiceNow modules.

Responsibilities

• Provide ongoing support for ServiceNow modules including incident resolution.
• Design and implement enhancements to ServiceNow workflows.
• Diagnose and resolve incidents partnering with support teams.

Skills

ServiceNow modules expertise

Incident resolution

Service request fulfillment

Platform enhancements

Collaboration with support teams

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Job description

ServiceNow Managed Services Consultant (Makati) | Hybrid

Job Openings ServiceNow Managed Services Consultant (Makati) | Hybrid

About the job ServiceNow Managed Services Consultant (Makati) | Hybrid

Work Schedule:Morning Shift

Work Setup: Hybrid (3x onsite per week) | Makati

Eligibility: Open to local and expat candidates currently residing in the Philippines

Responsibilities:

• Managed Services Operations: Provide ongoing support for ServiceNow modules (ITxM, CSM, HRSD,IRM, SecOps, SPM), including incident resolution, problemmanagement, service request fulfillment, and change management.
• Platform Enhancements: Design and implement enhancements to ServiceNow workflows, forms,and reports, leveraging out-of-the-box (OOB) capabilities andminimal customization to improve functionality and user experience.
• Incident and Problem Resolution: Diagnose and resolve incidents and problems across ServiceNowmodules, collaborating with support teams to minimize disruptionsand update the knowledge base with solutions.
• Service Request Management: Fulfill service requests (e.g., access provisioning, reportgeneration) using ServiceNows self-service portals and automationtools like Flow Designer.
• Platform Maintenance: Perform routine maintenance tasks, including monthly cloningactivities, patch management, and bi-annual platform upgrades,ensuring system stability and compatibility with integrations.

Education: Bachelors degree in Computer Science,Information Technology, or a related field (or equivalentexperience).

Experience:

• 4+ years of experience in ServiceNowadministration, development, or architecture, with at least 2 yearsfocused on managed services or support/enhancement roles.
• Proven expertise in implementing andsupporting ServiceNow modules: ITxM (ITSM, ITOM, ITBM), CSM, HRSD,IRM, SecOps, and SPM.
• Hands-on experience with incidentresolution, service request fulfillment, cloning activities, patchmanagement, and platform upgrades in enterprise environments.
• Familiarity with integrations involvingSAP, Active Directory, and other enterprise systems in the oil andgas or similar industries.

Certifications:

• ServiceNow Certified System Administrator(mandatory).
• At least one of the following ServiceNowcertifications (highly preferred):
  • Certified Implementation SpecialistITSM
  • Certified Implementation SpecialistCustomer Service Management
  • Certified Implementation SpecialistHuman Resources
  • Certified Implementation SpecialistRisk and Compliance
  • Certified Implementation SpecialistSecurity Operations
  • Certified Implementation SpecialistStrategic Portfolio Management