ServiceNow Platform Admin & Integrations

Amaris Consulting; Metro Manila; On-site; PHP 1,000,000 - 1,200,000; Full time

Job summary

Amaris Consulting seeks an experienced ServiceNow Administrator to provide day-to-day platform support across production and non-production environments in the Philippines. You will perform health checks, manage users and access, and oversee authentication configurations including SAML 2.0 and OAuth 2.0.

You will troubleshoot REST/SOAP integrations and MID Servers, coordinate incident resolution with cross-functional teams, and execute standard changes per CAB requirements.

Qualifications

• Bachelor's degree in Computer Science, IT, Information Systems or related field.
• At least 3 years of hands-on ServiceNow administration and production support.
• ServiceNow Certified System Administrator certification is required.
• Strong experience with users, groups, roles, ACLs, access governance, and least-privilege security.
• Hands-on experience with SAML 2.0, OAuth 2.0, LDAP, Active Directory, and ServiceNow SSO administration.
• Experience supporting REST/SOAP APIs, inbound/outbound integrations, MID Servers, ECC queues, Integration Hub, import sets, and transform maps.
• Ability to troubleshoot authentication errors, HTTP 401/403 responses, payload issues, timeouts, credential failures, and scheduled job anomalies.
• Experience with platform monitoring, instance maintenance, certificate management, cloning, and post-clone validation.
• Good understanding of ITSM processes, particularly Incident, Problem, and Change Management.
• Strong production discipline with a clear understanding of standard changes, normal changes, and CAB requirements.
• Strong analytical, troubleshooting, documentation, and stakeholder communication skills.

Responsibilities

• Perform day-to-day administration and operational support of the ServiceNow platform across production and non-production environments.
• Conduct daily platform health checks covering scheduled jobs, ECC queues, integrations, error logs, email queues, certificates, and system performance.
• Manage users, groups, roles, ACLs, onboarding, offboarding, and monthly access reviews with least-privilege security.
• Administer ServiceNow authentication and SSO configurations including SAML 2.0, OAuth 2.0, LDAP, Active Directory, IdP metadata, and cert renewals.
• Monitor and troubleshoot REST/SOAP integrations, MID Servers, ECC queues, Integration Hub flows, import sets, and transform maps.
• Investigate platform, access, authentication, and integration incidents and coordinate resolution with multiple teams.
• Perform routine platform maintenance, plugin and patch housekeeping, scheduled job reviews, and certificate tracking.
• Collaborate with Run Lead, Platform Architect, Development Lead, developers, and client teams to maintain platform reliability.

Skills

ServiceNow admin

Production support

SSO administration

SAML 2.0

OAuth 2.0

LDAP / AD

ITSM basics

Documentation

Education

Bachelor's degree in CS/IT

Tools

MID Server

Integration Hub

Transform maps

Import sets

ECC queues

Job description

Amaris Consulting seeks an experienced ServiceNow Administrator to provide day-to-day platform support across production and non-production environments in the Philippines. You will perform health checks, manage users and access, and oversee authentication configurations including SAML 2.0 and OAuth 2.0.

You will troubleshoot REST/SOAP integrations and MID Servers, coordinate incident resolution with cross-functional teams, and execute standard changes per CAB requirements.