ServiceNow Developer - ITSM & CSDM Expert

Provision People; Philippines; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Provision People in the Philippines seeks an experienced ServiceNow ITSM Developer to design, configure, and implement ITSM solutions on the ServiceNow platform. You will translate business processes into automated workflows and help ensure CMDB governance through CSDM mapping.

In this role, you will develop ITSM modules (Incident, Problem, Change, Release, Request Fulfillment), implement CSDM, and build automations with Flow Designer and IntegrationHub, while conducting thorough testing to

Qualifications

• CSA Certification is required.
• Strong understanding of ITIL v3/v4 best practices.
• Solid knowledge of ServiceNow CSDM implementation and CMDB governance.

Responsibilities

• ITSM Module Development: Customize and maintain core ITSM modules (Incident, Problem, Change, Release, Request Fulfillment).
• CSDM Implementation: Design and maintain a CSDM framework with correct mapping within CMDB.
• Workflow Automation: Build automations using Flow Designer, Workflow Editor, and IntegrationHub.
• Testing & Quality Assurance: Formulate test plans and perform unit/integration/regression testing.

Skills

CSA Certification

ITIL v3/v4 Knowledge

CSDM/Data Modeling

Job description

Provision People in the Philippines seeks an experienced ServiceNow ITSM Developer to design, configure, and implement ITSM solutions on the ServiceNow platform. You will translate business processes into automated workflows and help ensure CMDB governance through CSDM mapping.

In this role, you will develop ITSM modules (Incident, Problem, Change, Release, Request Fulfillment), implement CSDM, and build automations with Flow Designer and IntegrationHub, while conducting thorough testing to