ServiceNow ITAM/ITOM/ITSM Solutions Architect

Hammerjack Pty Ltd; Taguig; Hybrid; PHP 600,000 - 1,200,000; Full time

Job summary

Cognizant is seeking a Business Process Consultant in Manila to design and implement robust infrastructure solutions using ServiceNow ITAM, ITOM and ITSM. The role involves leading module integrations, ensuring secure, compliant operations, and guiding architecture decisions across IT services.

You will collaborate with cross-functional teams, develop detailed documentation, and drive continuous improvement to support business growth in a hybrid work environment.

Qualifications

• Background in ServiceNow ITAM, ITOM and ITSM with proven infrastructure architecture.
• Proficiency in integrating ServiceNow modules to streamline IT operations.
• Understanding of security protocols and compliance relevant to IT infrastructure.

Responsibilities

• Lead design and implementation of infrastructure solutions using ServiceNow ITAM, ITOM and ITSM.
• Oversee integration of ServiceNow modules for seamless IT services.
• Provide guidance on infrastructure architecture best practices to optimize performance.
• Collaborate with cross-functional teams to align infrastructure with business goals.
• Develop documentation for infrastructure processes and procedures.
• Conduct regular assessments to identify improvements and innovations.
• Implement security measures to safeguard data and ensure compliance.
• Monitor infrastructure performance and recommend enhancements.
• Facilitate workshops and training on ServiceNow capabilities.
• Analyze infrastructure trends to inform strategic planning.
• Coordinate with vendors and stakeholders for project delivery.
• Drive continuous improvement to elevate IT services quality and reliability.
• Support sustainability and efficiency in infrastructure solutions.

Skills

ServiceNow ITAM ITOM ITSM

infrastructure architecture

integrating ServiceNow modules

security protocols and compliance

cross-functional collaboration

documentation and process development

training and workshops

Education

experience in infrastructure environments

Tools

ServiceNow modules

Job description

Cognizant is seeking a Business Process Consultant in Manila to design and implement robust infrastructure solutions using ServiceNow ITAM, ITOM and ITSM. The role involves leading module integrations, ensuring secure, compliant operations, and guiding architecture decisions across IT services.

You will collaborate with cross-functional teams, develop detailed documentation, and drive continuous improvement to support business growth in a hybrid work environment.