ServiceNow Infrastructure Consultant: ITAM/ITOM/ITSM

Cognizant; Taguig; Hybrid; PHP 500,000 - 900,000; Full time

Job summary

Cognizant in the Philippines is seeking a Business Process Consultant to design and implement robust infrastructure solutions leveraging ServiceNow ITAM, ITOM and ITSM. The role offers a hybrid work model and day shifts to optimize IT services and support company growth and societal impact.

You will lead architecture discussions, coordinate with stakeholders, and develop documentation to ensure seamless IT operations and security alignment.

Qualifications

• Strong background in ServiceNow ITAM, ITOM and ITSM with infrastructure architecture experience.
• Proficiency integrating ServiceNow modules to streamline IT operations.
• Excellent problem-solving and ability to innovate in infrastructure environments.
• Understanding security protocols and IT infrastructure compliance.
• Experience conducting training and workshops on ServiceNow technologies.

Responsibilities

• Lead the design and implementation of infrastructure solutions using ServiceNow ITAM ITOM and ITSM to enhance operational efficiency.
• Oversee the integration of ServiceNow modules to ensure seamless functionality across IT services.
• Provide expert guidance on infrastructure architecture best practices to optimize system performance.
• Collaborate with cross-functional teams to align infrastructure strategies with business objectives.
• Develop comprehensive documentation for infrastructure processes and procedures to support ongoing operations.
• Conduct regular assessments of infrastructure systems to identify areas for improvement and innovation.
• Implement security measures within the infrastructure to safeguard data and ensure compliance with industry standards.
• Monitor infrastructure performance and provide recommendations for enhancements to support business growth.
• Facilitate workshops and training sessions to empower teams with knowledge of ServiceNow capabilities.
• Analyze infrastructure trends and emerging technologies to inform strategic planning and decision-making.
• Coordinate with vendors and stakeholders to ensure timely delivery of infrastructure projects.
• Drive continuous improvement initiatives to elevate the quality and reliability of IT services.
• Support the companys mission by contributing to sustainable and efficient infrastructure solutions.

Skills

ServiceNow ITAM

ServiceNow ITOM

ServiceNow ITSM

Infrastructure architecture

Tools

ServiceNow

Job description

Cognizant in the Philippines is seeking a Business Process Consultant to design and implement robust infrastructure solutions leveraging ServiceNow ITAM, ITOM and ITSM. The role offers a hybrid work model and day shifts to optimize IT services and support company growth and societal impact.

You will lead architecture discussions, coordinate with stakeholders, and develop documentation to ensure seamless IT operations and security alignment.