ServiceNow Business Process Consultant

Hammerjack Pty Ltd; Taguig; Hybrid; PHP 600,000 - 1,200,000; Full time

Job summary

Cognizant is seeking a Business Process Consultant in Manila to design and implement robust infrastructure solutions using ServiceNow ITAM, ITOM and ITSM. The role involves leading module integrations, ensuring secure, compliant operations, and guiding architecture decisions across IT services.

You will collaborate with cross-functional teams, develop detailed documentation, and drive continuous improvement to support business growth in a hybrid work environment.

Qualifications

• Background in ServiceNow ITAM, ITOM and ITSM with proven infrastructure architecture.
• Proficiency in integrating ServiceNow modules to streamline IT operations.
• Understanding of security protocols and compliance relevant to IT infrastructure.

Responsibilities

• Lead design and implementation of infrastructure solutions using ServiceNow ITAM, ITOM and ITSM.
• Oversee integration of ServiceNow modules for seamless IT services.
• Provide guidance on infrastructure architecture best practices to optimize performance.
• Collaborate with cross-functional teams to align infrastructure with business goals.
• Develop documentation for infrastructure processes and procedures.
• Conduct regular assessments to identify improvements and innovations.
• Implement security measures to safeguard data and ensure compliance.
• Monitor infrastructure performance and recommend enhancements.
• Facilitate workshops and training on ServiceNow capabilities.
• Analyze infrastructure trends to inform strategic planning.
• Coordinate with vendors and stakeholders for project delivery.
• Drive continuous improvement to elevate IT services quality and reliability.
• Support sustainability and efficiency in infrastructure solutions.

Skills

ServiceNow ITAM ITOM ITSM

infrastructure architecture

integrating ServiceNow modules

security protocols and compliance

cross-functional collaboration

documentation and process development

training and workshops

Education

experience in infrastructure environments

Tools

ServiceNow modules

Job description

Job Summary

Join our dynamic team as a Business Process Consultant where you will leverage your expertise in ServiceNow ITAM, ITOM and ITSM to design and implement robust infrastructure solutions. With a hybrid work model and day shifts you will play a pivotal role in optimizing our IT services ensuring seamless operations and contributing to our company's growth and societal impact.

Responsibilities

• Lead the design and implementation of infrastructure solutions using ServiceNow ITAM ITOM and ITSM to enhance operational efficiency.
• Oversee the integration of ServiceNow modules to ensure seamless functionality across IT services.
• Provide expert guidance on infrastructure architecture best practices to optimize system performance.
• Collaborate with cross-functional teams to align infrastructure strategies with business objectives.
• Develop comprehensive documentation for infrastructure processes and procedures to support ongoing operations.
• Conduct regular assessments of infrastructure systems to identify areas for improvement and innovation.
• Implement security measures within the infrastructure to safeguard data and ensure compliance with industry standards.
• Monitor infrastructure performance and provide recommendations for enhancements to support business growth.
• Facilitate workshops and training sessions to empower teams with knowledge of ServiceNow capabilities.
• Analyze infrastructure trends and emerging technologies to inform strategic planning and decision-making.
• Coordinate with vendors and stakeholders to ensure timely delivery of infrastructure projects.
• Drive continuous improvement initiatives to elevate the quality and reliability of IT services.
• Support the companys mission by contributing to sustainable and efficient infrastructure solutions.

Qualifications

• Possess a strong background in ServiceNow ITAM ITOM and ITSM with proven experience in infrastructure architecture.
• Demonstrate proficiency in integrating ServiceNow modules to streamline IT operations.
• Exhibit excellent problem-solving skills and the ability to innovate within infrastructure environments.
• Have a solid understanding of security protocols and compliance standards relevant to IT infrastructure.
• Show capability in collaborating with diverse teams to achieve strategic infrastructure goals.
• Display expertise in documentation and process development for infrastructure systems.
• Bring experience in conducting training sessions and workshops related to ServiceNow technologies.

The protection of your personal data is important to us. Before you proceed with your application please carefully read Cognizant's Privacy Notice to understand what personal data we collect when you apply, what we do with your data, and what rights you have. [ Link of Cognizant's Data Privacy - Link to Cognizant's Privacy Notice: cognizant.com/en_us/general/documents/Cognizant_Candidate_Privacy_Notice.pdf ]

I hereby confirm that I have read and understood Cognizant's Candidate Privacy Notice. I am also giving consent to the processing of my personal data for the purposes outlined in the notice. I acknowledge, that I have read, understood, and have given my consent to the terms stated on the Candidate's Privacy Notice, including those related to sharing of my personal information with third parties and to cross-border transfer of such personal information.