ServiceNow Business Process Consultant

Cognizant; Philippines; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Cognizant seeks a Business Process Consultant to design and implement robust ServiceNow-based infrastructure solutions. The role emphasizes ITAM ITOM ITSM expertise, security-conscious architecture, and collaboration across teams in a hybrid work setting.

You will lead module integrations, develop documentation, run workshops, and drive continuous improvements to keep IT services efficient and aligned with business objectives.

Qualifications

• Strong background in ServiceNow ITAM ITOM and ITSM with infra architecture experience.
• Proven ability to integrate ServiceNow modules to streamline IT ops.
• Excellent problem-solving and ability to innovate in infra environments.
• Solid understanding of security/compliance related to IT infrastructure.
• Experience leading trainings and workshops on ServiceNow tech.

Responsibilities

• Lead design and implementation of infrastructure solutions using ServiceNow modules.
• Oversee integration of ServiceNow components to ensure seamless IT services.
• Provide guidance on infrastructure architecture and performance optimization.
• Collaborate with cross-functional teams to align infra strategies with business goals.
• Create documentation for infra processes and procedures to support operations.
• Conduct regular assessments to identify improvements and innovations.
• Implement security measures and ensure compliance with standards.
• Monitor infra performance and suggest enhancements to support growth.
• Deliver workshops and培训 sessions to empower teams on ServiceNow capabilities.
• Analyze trends and emerging tech to inform strategic planning.
• Coordinate with vendors and stakeholders for timely project delivery.
• Drive continuous improvement to elevate IT services quality and reliability.
• Support company mission with sustainable and efficient infrastructure solutions.

Skills

ServiceNow ITAM ITOM ITSM

Infrastructure architecture

Problem solving

Documentation

Training and workshops

Cross-functional collaboration

Job description

Job Summary

Join our dynamic team as a Business Process Consultant where you will leverage your expertise in ServiceNow ITAM, ITOM and ITSM to design and implement robust infrastructure solutions. With a hybrid work model and day shifts you will play a pivotal role in optimizing our IT services ensuring seamless operations and contributing to our company's growth and societal impact.

Responsibilities

• Lead the design and implementation of infrastructure solutions using ServiceNow ITAM ITOM and ITSM to enhance operational efficiency.
• Oversee the integration of ServiceNow modules to ensure seamless functionality across IT services.
• Provide expert guidance on infrastructure architecture best practices to optimize system performance.
• Collaborate with cross-functional teams to align infrastructure strategies with business objectives.
• Develop comprehensive documentation for infrastructure processes and procedures to support ongoing operations.
• Conduct regular assessments of infrastructure systems to identify areas for improvement and innovation.
• Implement security measures within the infrastructure to safeguard data and ensure compliance with industry standards.
• Monitor infrastructure performance and provide recommendations for enhancements to support business growth.
• Facilitate workshops and training sessions to empower teams with knowledge of ServiceNow capabilities.
• Analyze infrastructure trends and emerging technologies to inform strategic planning and decision-making.
• Coordinate with vendors and stakeholders to ensure timely delivery of infrastructure projects.
• Drive continuous improvement initiatives to elevate the quality and reliability of IT services.
• Support the companys mission by contributing to sustainable and efficient infrastructure solutions.

Qualifications

• Possess a strong background in ServiceNow ITAM ITOM and ITSM with proven experience in infrastructure architecture.
• Demonstrate proficiency in integrating ServiceNow modules to streamline IT operations.
• Exhibit excellent problem-solving skills and the ability to innovate within infrastructure environments.
• Have a solid understanding of security protocols and compliance standards relevant to IT infrastructure.
• Show capability in collaborating with diverse teams to achieve strategic infrastructure goals.
• Display expertise in documentation and process development for infrastructure systems.
• Bring experience in conducting training sessions and workshops related to ServiceNow technologies.