Hybrid ServiceNow Infrastructure Architect

Cognizant; Philippines; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Cognizant seeks a Business Process Consultant to design and implement robust ServiceNow-based infrastructure solutions. The role emphasizes ITAM ITOM ITSM expertise, security-conscious architecture, and collaboration across teams in a hybrid work setting.

You will lead module integrations, develop documentation, run workshops, and drive continuous improvements to keep IT services efficient and aligned with business objectives.

Qualifications

• Strong background in ServiceNow ITAM ITOM and ITSM with infra architecture experience.
• Proven ability to integrate ServiceNow modules to streamline IT ops.
• Excellent problem-solving and ability to innovate in infra environments.
• Solid understanding of security/compliance related to IT infrastructure.
• Experience leading trainings and workshops on ServiceNow tech.

Responsibilities

• Lead design and implementation of infrastructure solutions using ServiceNow modules.
• Oversee integration of ServiceNow components to ensure seamless IT services.
• Provide guidance on infrastructure architecture and performance optimization.
• Collaborate with cross-functional teams to align infra strategies with business goals.
• Create documentation for infra processes and procedures to support operations.
• Conduct regular assessments to identify improvements and innovations.
• Implement security measures and ensure compliance with standards.
• Monitor infra performance and suggest enhancements to support growth.
• Deliver workshops and培训 sessions to empower teams on ServiceNow capabilities.
• Analyze trends and emerging tech to inform strategic planning.
• Coordinate with vendors and stakeholders for timely project delivery.
• Drive continuous improvement to elevate IT services quality and reliability.
• Support company mission with sustainable and efficient infrastructure solutions.

Skills

ServiceNow ITAM ITOM ITSM

Infrastructure architecture

Problem solving

Documentation

Training and workshops

Cross-functional collaboration

Job description

Cognizant seeks a Business Process Consultant to design and implement robust ServiceNow-based infrastructure solutions. The role emphasizes ITAM ITOM ITSM expertise, security-conscious architecture, and collaboration across teams in a hybrid work setting.

You will lead module integrations, develop documentation, run workshops, and drive continuous improvements to keep IT services efficient and aligned with business objectives.