ServiceNow DevOps Engineer - Admin & SME

ProV International PH; Makati; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

ProV International PH, based in Makati, is seeking a ServiceNow DevOps Engineer to contribute to and ensure smooth operation of ServiceNow instances across IT, Finance, HR, and more. You will implement, administer, upgrade, and enhance the ServiceNow platform in a DevOps environment, collaborating with cross‑functional teams.

You will work with the ServiceNow SME during planning and sprints to prioritize development and address end‑user pain points, following ITIL standards and best practices

Qualifications

• 4 - 6 years of experience implementing and administering ServiceNow solutions.

Responsibilities

• Review and analyze customer requirements.
• Specify the features of the physical design and write stories for work efforts.
• Adhere to ITIL standards and ServiceNow best practices when developing or updating functionality.
• Maintain test plans, test cases, and test scripts; update as needed for new functions.
• Support all aspects of systems testing including system, regression, performance, and load testing.
• Record issues, defects, and service requests with progress updates.

Skills

Java Scripting

HTML/CSS

XHTML

LDAP/Active Directory

Web applications/protocols

Azure AD/SAML

ServicePortal/ESC

Knowledge Base

MID Server Deployment & Config

Single Sign-on

Discovery

Asset Management/Software Asset

Workflows

Notifications

Online Approvals

Reports and Dashboards

Survey and Assessments

Flow Designer

Performance Analytics

Integration with 3rd party tools

SolarWinds

BizTalk

PrismaCloud

PowerBi

agile methodology

Education

ITIL V3 Certified

Tools

ServiceNow RM

ServiceNow Tokyo

HiPortal

Job description

ProV International PH, based in Makati, is seeking a ServiceNow DevOps Engineer to contribute to and ensure smooth operation of ServiceNow instances across IT, Finance, HR, and more. You will implement, administer, upgrade, and enhance the ServiceNow platform in a DevOps environment, collaborating with cross‑functional teams.

You will work with the ServiceNow SME during planning and sprints to prioritize development and address end‑user pain points, following ITIL standards and best practices