ServiceNow Advisory Manager (Makati) | Hybrid

TASQ Staffing Solutions; Makati; On-site; PHP 1,674,000 - 2,232,000; Full time

Job summary

A leading staffing solutions provider is seeking a ServiceNow Solutions Lead in Makati, Philippines. The role involves overseeing ServiceNow solutions implementation and leading a team of developers. Candidates should have at least 10 years of ServiceNow experience, strong communication skills, and relevant certifications such as ServiceNow Certified System Administrator. This position offers a hybrid work model, with 3x onsite requirements each week.

Qualifications

• 10+ years of hands-on ServiceNow experience with expertise in ITSM, CMDB, and custom app development.
• Strong track record in leading complex ServiceNow deployments.
• Ability to work in a dynamically changing environment.

Responsibilities

• Oversee end-to-end design and implementation of ServiceNow solutions.
• Lead a high-performance team of 15 to 20 developers.
• Work with the global ServiceNow team to implement all modules across client locations.

Skills

ServiceNow

ITSM

CMDB

XML

JavaScript

Analytical skills

Communication skills

Team collaboration

Education

ServiceNow Certified System Administrator

ServiceNow Certified Implementation Specialist (ITSM or HRSD)

ITIL v3/v4 Foundation

ServiceNow Certified Application Developer

Job description

Work Schedule: Morning Shift

Work Setup: Hybrid (3x onsite per week) | Makati

Eligibility: Open to local and expat candidates currently residing in the Philippines

Responsibilities

• Oversee the end-to-end design and implementation of ServiceNow solutions
• Development of ITSM & custom modules in ServiceNow Platform following best development practices
• Lead a high-performance team of 15 to 20 developers, architects, and consultants
• Strong hands‑on ServiceNow implementation or development experience with minimum 3 full‑cycle implementations of ITSM (Incident, Problem, Change), Asset, CMDB, ITOM
• Creating technical design documents and writing unit test cases
• Knowledge in Web Technologies (XML, HTML, JavaScript, etc.) will be essential
• ServiceNow implementation of HRSD/CSM module
• ServiceNow upgrade hands‑on
• Very good knowledge of the ITSM process
• Work with global ServiceNow team to implement all modules across all client global locations
• Exceptional interpersonal skills & ability to work
• Independently and with a team

Requirements

• Candidates should have the ability to perform in a dynamically changing environment
• 10+ years of hands‑on ServiceNow experience, with expertise in ITSM, CMDB, Knowledge Management, Reporting/Analytics, and custom app development using App Engine
• ServiceNow integration to various solutions (SaaS, External Apps) using REST API / web service / JSON / ServiceNow scripting
• Strong track record of leading complex ServiceNow deployments with multiple stakeholders
• Excellent verbal/written communication, collaboration, analytical, and presentation skills to lead an environment driven by customer service and teamwork

Must-Have Certifications

• ServiceNow Certified System Administrator (Mandatory)
• ServiceNow Certified Implementation Specialist (ITSM or HRSD, Mandatory)
• ITIL v3/v4 Foundation (Mandatory)
• ServiceNow Certified Application Developer (Preferred)