ServiceNow DevOps Engineer & Admin for ITSM/HR/CMDB

ProV International

Makati

On-site

PHP 900,000 - 1,200,000

Full time

Just now

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Job summary

ProV International in Makati, Philippines is seeking a ServiceNow DevOps Engineer to lead and support day‑to‑day ServiceNow operations, administration, upgrades, and enhancements. You will collaborate with IT, HR, Finance and other departments to implement solutions and improve business processes.

The role requires strong scripting, SSO, Discovery and reporting capabilities, and a proactive, team‑oriented mindset.

Qualifications

4-6 years of ServiceNow implementation and administration experience.
Proficient in JavaScript, HTML/CSS, XHTML, LDAP/AD and web protocols.
Proficient with Service Portal/ESC, Knowledge Base, MID Server, SSO (Azure AD/SAML), Discovery and asset management.
Experience with reporting, dashboards, Flow Designer, PA, and integrations with third-party tools.
Agile methodology experience and HR module knowledge are a plus.
ITIL v3 certification preferred; ability to work independently.

Responsibilities

Review and analyze customer requirements.
Design features and write stories for work efforts.
Develop and maintain ServiceNow functionality following ITIL and best practices.
QA, deployment, release management including test plans and scripts.
Support and maintain ServiceNow; log issues and provide progress updates.
Communicate with stakeholders; lead meetings and calls.
Produce regular team reports and drive improvements.