Senior ServiceNow Developer: ITSM & Automation

EY; Cebu City; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Certification support

Career growth opportunities

Global projects

Job summary

EY GDS Philippines seeks a ServiceNow Senior Consultant/Developer to design, develop, and implement ServiceNow solutions, collaborating with global teams and client stakeholders to deliver business value and technical excellence.

Responsibilities include building integrations, workflows, catalogs, portals, and automations across ITSM, ITOM, CSM, HRSD, IRM/GRC, and SPM, while guiding junior developers in agile delivery environments.

Qualifications

• 5+ years of overall IT experience.
• 3+ years ServiceNow development experience.
• Experience with Flow Designer, Service Catalog, IntegrationHub, Reports, and Dashboards.
• Experience implementing ITSM, ITOM, CSM, HRSD, IRM/GRC, or SPM.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Experience working in Agile delivery environments.

Responsibilities

• Design, configure, and develop ServiceNow solutions across ITSM, ITOM, CSM, HRSD, IRM/GRC, and SPM.
• Translate business requirements into scalable technical solutions and platform designs.
• Develop and maintain ServiceNow applications, integrations, workflows, catalogs, portals, and automations.
• Build integrations using REST, SOAP, IntegrationHub, and other APIs.
• Participate in requirements gathering, solution workshops, and design discussions.
• Perform unit testing, code reviews, troubleshooting, and production support activities.
• Ensure adherence to ServiceNow development standards, best practices, and governance requirements.
• Lead development workstreams and mentor junior developers and consultants.
• Support estimation, solutioning, and proposal activities for new opportunities.

Skills

IT experience

ServiceNow dev

Flow Designer

Service Catalog

IntegrationHub

Reports

Dashboards

ITSM

ITOM

CSM

HRSD

IRM/GRC

SPM

Analytical

Troubleshooting

Communication

Agile

Tools

CSA

CAD

CIS

ITIL Foundations

Job description

EY GDS Philippines seeks a ServiceNow Senior Consultant/Developer to design, develop, and implement ServiceNow solutions, collaborating with global teams and client stakeholders to deliver business value and technical excellence.

Responsibilities include building integrations, workflows, catalogs, portals, and automations across ITSM, ITOM, CSM, HRSD, IRM/GRC, and SPM, while guiding junior developers in agile delivery environments.