ServiceNow DevOps Engineer

Lewis Personnel Management; Makati; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Lewis Personnel Management in Makati City is seeking a ServiceNow DevOps Engineer to join our Monitoring and Observability Design Team. You will bridge development, operations, and ITOM by building automated event management pipelines and AIOps workflows for our multi-cloud environment.

You will collaborate with cross-functional engineering leads to drive platform reliability, implement integrations, and develop reusable automation scripts to improve day-to-day operations.

Qualifications

• Bachelor degree or higher in CS/IT/Engineering or equivalent.
• Strong experience with ServiceNow ITOM and event management.
• Proficient in Python, PowerShell, JavaScript, or .NET with Ansible.
• Experience with Azure Monitor and cloud telemetry pipelines.
• Knowledge of APM, network fundamentals, and ITSM.

Responsibilities

• Lead ITOM event automation and integration for automated incident response.
• Design and maintain API integrations to cloud platforms and telemetry systems.
• Partner with cross-functional teams to implement observability standards.
• Develop automated monitoring patterns for multi-cloud apps.
• Drive proof-of-concept initiatives and automate day-to-day operations.

Skills

ServiceNow ITOM

SRE/DevOps

Python

PowerShell

JavaScript

REST APIs

Ansible

Azure Monitor

KQL

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Grafana

Prometheus

AppDynamics

ThousandEyes

Riverbed

Nobl9

Job description

Location: Makati City | Hybrid 2-3x RTO per week (M-F)

Employment type: Full-time | Day Shift

About the Role

Automate the digital backbone of our IT ecosystem! We are looking for a ServiceNow DevOps Engineer to join our Monitoring and Observability Design Team. In this role, you will bridge the gap between development, operations, and ITOM by building automated event management pipelines, AIOps workflows, and system integrations. You will collaborate with cross-functional engineering leads to drive platform reliability and continuous automation across modern multi-cloud environments.

Key Responsibilities

• ITOM & Event Automation: Lead the engineering, integration, and automation of event streams into ServiceNow ITOM to enable automated incident response and proactive AIOps capabilities.

• Integrations & Pipelines: Design, build, and maintain robust API integrations connecting cloud platforms, APM tools, and telemetry systems to the primary ITOM engine.

• Cross-Functional Engineering: Partner with domain leads across cloud infrastructure, function applications, and network teams to implement unified observability standards.

• Multi-Cloud Operations: Develop and deploy automated monitoring patterns for applications hosted on SaaS, IaaS, and PaaS environments.

• Continuous Improvement: Spearhead proof-of-concept initiatives, drive platform upgrades, and build reusable automation scripts to optimize day-to-day operations.

Qualifications

• ServiceNow ITOM Mastery: Deep experience with alert integrations into ServiceNow ITOM Event Management and practical AIOps implementation.

• Engineering Background: Proven experience in IT monitoring, SRE, or DevOps roles focused on enterprise observability and automated workflows.

• Scripting & Automation: Strong hands-on coding skills in Python, PowerShell, JavaScript, C#/.NET, or SQL, alongside configuration tools like Ansible.

• Cloud & Telemetry: Experience working with Azure Log Analytics, KQL queries, synthetic monitoring, and cloud-native telemetry pipelines.

• System Knowledge: Solid understanding of Application Performance Management (APM), network fundamentals (WAN/LAN, TCP/IP, PKI), and ITSM frameworks.

• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

Technology Ecosystem

• Core Platform: ServiceNow ITOM (Event Management, AIOps, ITSM)

• Cloud & Telemetry: Azure Monitor, Azure Data Lake, Azure Fabric, KQL

• Observability & APM: Grafana, Prometheus, AppDynamics, ThousandEyes, Riverbed, Nobl9

• DevOps & Code: Python, PowerShell, JavaScript, .NET/C#, REST APIs, Ansible

RH-TT