ServiceNow Developer I

LexisNexis Risk Solutions; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

RELX Philippines is seeking a ServiceNow Developer I to support, enhance, and configure ServiceNow modules. You will resolve incidents, automate processes, and partner with stakeholders to deliver dashboards and reports.

The role includes creating training materials, coaching users, and executing ATF test scripts to ensure quality and SLA compliance. Strong ITIL awareness and scripting skills are essential.

Qualifications

• Bachelor's degree in IT-related field and 1-2 years of ServiceNow development experience.
• Proficient in REST, JavaScript, and HTML for application development.
• Familiar with ITSM/ITIL practices and strong communication skills.

Responsibilities

• Participate in administration/configuration of ServiceNow modules.
• Develop new solutions or enhancements using ServiceNow tools and scripting languages.
• Resolve incidents and fulfill service requests per SLA and policy.
• Create dashboards/reports and advise customers on features.
• Create and execute ATF test cases and document results.
• Create/maintain documentation and provide user coaching.

Skills

REST

JavaScript

HTML

ITIL practices

Troubleshooting

Communication

Agile

Education

Bachelor's Degree in IT-related course

Tools

ServiceNow

CMDB

Job description

The ServiceNow Developer I will be responsible for supporting, enhancing, and configuring various ServiceNow modules within the organization. This role involves resolving incident tickets and service requests in accordance with established service level agreements (SLAs) and company policies. The developer will contribute to building and improving solutions within the ServiceNow platform, including process automation and workflow development using tools such as Flow Designer, Orchestration, and web services. In partnership with internal customers and stakeholders, the ServiceNow Developer will generate dashboards and reports, create and maintain training materials and knowledge base articles, and provide user guidance through coaching and training sessions. The role also involves creating and executing test cases, including the use of ServiceNow's Automated Test Framework (ATF) to run automated test scripts and document test results.

Accountabilities

• Participate in the administration and configuration of the ServiceNow application modules.
• Participate in the creation of new solutions, or enhancements to existing solutions, using ServiceNow development tools and other programming / scripting languages (REST, JavaScript, HTML, PowerShell, etc.).
• Resolve Incidents and fulfill Service Requests and Stories according to defined Service Level Agreements (SLA) and company policies.
• Consult with customers regarding ServiceNow features and functions.
• Engage with customers to create Dashboards and Reports (as requested).
• Create, maintain, and execute test cases utilizing the ServiceNow Automated Test Framework (ATF).
• Create and maintain documentation.
• All other duties as assigned.

Qualifications

• Bachelor's Degree in IT-related course (e.g., Computer Science, Information Technology, Information Systems).
• At least 1-2 years of experience in ServiceNow development.
• Proficient in application development using any of the following: REST, JavaScript, or HTML.
• Ability to evaluate business problems and develop technical specifications and solutions within the ServiceNow environment, ensuring requirements are met or exceeded to deliver an improved customer experience.
• Familiarity with IT Service Management (ITSM) including Information Technology Infrastructure Library (ITIL) practices.
• Strong communication skills, including written, verbal, and active listening.
• Ability to prioritize competing tasks.
• Experience in troubleshooting ServiceNow related issues.
• Familiarity with ServiceNow Configuration Management Database (CMDB) schema and CI classes.
• Create, implement, and maintain REST APIs and integrations between ServiceNow and external services.
• Familiarity with Public Cloud (IaaS and SaaS) and On-Premise Data Center concepts and technologies.
• Familiarity with Agile methodologies.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.