ServiceNow Developer: ITIL/ESM & Stakeholder Lead

Dsv Inc; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Dsv Inc is seeking an IT Developer - Service Now to join the Enterprise Service Management team in the Philippines. You will drive ServiceNow development and help maintain customer service catalogs in line with DSV standards.

The role requires hands-on ServiceNow experience, ITIL familiarity, and strong communication to coordinate with sales, service lines, and stakeholders across the organization. You will collaborate on onboarding new customers and delivering efficient, compliant services.

Qualifications

• Must have practical ServiceNow experience (2+ years).
• ITIL knowledge and preferably ITIL 4 certification.
• Strong stakeholder management and communication skills.
• Fluent English, both written and spoken.

Responsibilities

• Develop according to ITSM ITIL processes (Incident, Problem, Change, Event, Request Fulfilment, Service Catalogue).
• Collaborate with service owners on new/maintained services.
• Document processes and procedures in ServiceNow.
• Participate in projects, onboarding new customers.
• Communicate the service catalog to internal and external stakeholders.

Skills

ServiceNow

Stakeholder management

Communication skills

English proficiency

Tools

ITIL

Job description

Dsv Inc is seeking an IT Developer - Service Now to join the Enterprise Service Management team in the Philippines. You will drive ServiceNow development and help maintain customer service catalogs in line with DSV standards.

The role requires hands-on ServiceNow experience, ITIL familiarity, and strong communication to coordinate with sales, service lines, and stakeholders across the organization. You will collaborate on onboarding new customers and delivering efficient, compliant services.