Senior ServiceNow Developer & Solutions Lead

EY; Taguig; On-site; PHP 900,000 - 1,700,000; Full time

Job summary

EY Global Delivery Services (GDS) Philippines is seeking a ServiceNow Senior Consultant/Developer to design, develop, and implement ServiceNow solutions for global clients. You will work with cross-functional teams, stakeholders, and global delivery teams to deliver value and technical excellence.

The role requires hands-on SN development across ITSM/ITOM/CSM/HRSD, strong problem-solving, and leadership to mentor junior developers. Collaboration and governance adherence are essential for success.

Qualifications

• 5+ years of IT experience with hands-on ServiceNow development.
• 3+ years in ServiceNow development and implementation.
• Experience with Flow Designer, IntegrationHub, and reporting/dashboards.
• Experience implementing ITSM, ITOM, CSM, HRSD, IRM/GRC, or SPM.

Responsibilities

• Design, configure, and develop ServiceNow solutions across modules (ITSM, ITOM, CSM, HRSD, IRM/GRC, SPM).
• Translate business requirements into scalable platform designs.
• Develop and maintain ServiceNow applications, integrations, workflows, catalogs, portals, and automations.
• Build integrations using REST, SOAP, IntegrationHub, and other APIs.
• Participate in requirements gathering, solution workshops, and design discussions.
• Perform unit testing, code reviews, troubleshooting, and production support activities.
• Ensure adherence to ServiceNow development standards, best practices, and governance requirements.
• Lead development workstreams and mentor junior developers and consultants.
• Support estimation, solutioning, and proposal activities for new opportunities.

Skills

Analytical skills

Troubleshooting

Communication skills

Agile delivery experience

Education

CSA

CAD

CIS

ITIL Foundation

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow CSM

ServiceNow HRSD

IRMGRC/SPM

Flow Designer

Service Catalog

IntegrationHub

REST

SOAP

APIs

Job description

EY Global Delivery Services (GDS) Philippines is seeking a ServiceNow Senior Consultant/Developer to design, develop, and implement ServiceNow solutions for global clients. You will work with cross-functional teams, stakeholders, and global delivery teams to deliver value and technical excellence.

The role requires hands-on SN development across ITSM/ITOM/CSM/HRSD, strong problem-solving, and leadership to mentor junior developers. Collaboration and governance adherence are essential for success.