It Developer - Service Now

Dsv Inc; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Dsv Inc is seeking an IT Developer - Service Now to join the Enterprise Service Management team in the Philippines. You will drive ServiceNow development and help maintain customer service catalogs in line with DSV standards.

The role requires hands-on ServiceNow experience, ITIL familiarity, and strong communication to coordinate with sales, service lines, and stakeholders across the organization. You will collaborate on onboarding new customers and delivering efficient, compliant services.

Qualifications

• Must have practical ServiceNow experience (2+ years).
• ITIL knowledge and preferably ITIL 4 certification.
• Strong stakeholder management and communication skills.
• Fluent English, both written and spoken.

Responsibilities

• Develop according to ITSM ITIL processes (Incident, Problem, Change, Event, Request Fulfilment, Service Catalogue).
• Collaborate with service owners on new/maintained services.
• Document processes and procedures in ServiceNow.
• Participate in projects, onboarding new customers.
• Communicate the service catalog to internal and external stakeholders.

Skills

ServiceNow

Stakeholder management

Communication skills

English proficiency

Tools

ITIL

Job description

IT Developer - Service Now

Company : Dsv Inc Job Type : Full Time Philippines

Job Description - IT Developer - Service Now

ServiceNow Developer

As our new ServiceNow Developer you will primarily be working in the Enterprise Service Management (ESM) team but will be expected to be able to take on the stakeholder management role out in the business if needed.

ServiceNow Developer

As ServiceNow Developer you will – along with the ESM team – be overall responsible for DSV standard development in our ServiceNow platform. You will also help define and maintain the individual customer service request catalogues, ensuring that they are compliant with DSV standards.

We have a high attention on transparency from “what is sold and what is delivered”, so a high degree of cooperation between internal parties such as sales and service lines can be expected. For that reason, in particular good communication and coordination skills are key.

Typical tasks within ServiceNow Developer:

• Development according to governance core ITSM ITIL processes (Incident, Problem, Change, Event, Request fulfilment and service catalogue)
• Cooperation with service owners about development of new services and maintenance of existing services
• Documentation of process and procedures in ServiceNow
• Participation in projects, especially onboarding of new customers
• Communication about the service request catalogue to internal and external stakeholder

As ServiceNow Developer you will play a vital part both in relation to our customers and internally in Global IT. We are focused on customer requests and process optimization within all our processes.

You will be working in global matrix organization, possessing the ability to gain respect from across the organization and being able to demonstrate business results, where high level of independence & individual initiative combined with a high degree of personal drive to ensure market share and development of DSV business with the customer is expected.

General qualifications and experience

We expect you to have an outgoing and positive personality that enables you to cooperate with different parts of the organization.

You are flexible and take initiative to ensure you meet your results and have preferably already proven this in previous positions.

Further we expect:

• Practical experience (preferably 2 years) in ServiceNow is required
• Certified ServiceNow courses and minimum 3 years of professional work experience within process management
• Experience working in a corporate environment following ITIL processes. Preferably you have a ITIL 4 certification.
• Proficiency at stakeholder management
• Understanding of what it means to work in an international environment with different cultures
• Positive attitude including high motivation skills
• Strong communication and presentation skills
• Fluent English (written and spoken)

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

About the Company

Dsv Inc

Global transport and logistics - road, air, sea, rail freight and warehousing. Contact us today.