ServiceNow Developer I 21 days ago

Pax8, Inc.; Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

Pax8, Inc. in Makati City, Philippines is seeking a ServiceNow Developer I to help shape and evolve one of the most critical platforms powering our global, AI-enabled cloud marketplace.

You will work on automation, workflows, and platform development, collaborating with teams to implement scalable ServiceNow solutions, integrations, and on-call support as needed. This role emphasizes hands-on configuration, design, and continuous improvement within a fast-growing tech company.

Qualifications

• Have hands-on experience developing and configuring solutions within the ServiceNow platform.
• Bring practical knowledge of ServiceNow modules such as IT Service Management, Customer Service Management, Configuration Management Database, Strategic Portfolio Management, Hardware Asset Management, Software Asset Management, Workplace Service Delivery, or Legal Service Delivery.
• Understand how integrations, workflow automation and platform customised create business value.
• Enjoy working with technologies such as JavaScript, REST APIs, HTML, CSS, AngularJS, JSON, Glide technologies and modern web development frameworks.
• Have experience working with access controls, business rules, client scripts, user interface actions and user interface policies.
• Understand service management principles and best practices.
• Can comfortably work in a fast-moving environment where priorities evolve and learning never stops.

Responsibilities

• You’ll help develop, improve and support the ServiceNow platform that powers critical business services across Pax8.
• Design, configure and deliver ServiceNow enhancements that solve real business challenges.
• Translate requirements into scalable platform solutions using ServiceNow best practices.
• Participate in sprint planning, demonstrations, testing activities and user enablement.
• Help ensure changes are thoroughly tested, documented and successfully deployed.
• Develop and maintain workflows, catalog items, notifications, business logic, reports and platform configurations.
• Build and support integrations between ServiceNow and other business systems.
• Contribute to release processes and platform governance.
• Continuously identify opportunities to improve platform performance, reliability and usability.
• Investigate complex issues, troubleshoot platform incidents and implement effective solutions.
• Support service continuity through participation in on-call rotations when required.
• Collaborate closely with Technology Services teams during critical incidents.
• Help improve operational processes and incident response practices.
• Develop automation capabilities that reduce manual effort and improve operational efficiency.
• Explore AI-enabled tools and identify practical use cases that deliver value across the business.
• Recommend new ideas, enhancements and workflow improvements that support Pax8's technology strategy.
• Create clear technical documentation, knowledge articles and platform guidance.
• Share learning, insights and best practices with colleagues.
• Support a culture of continuous learning and technical excellence.

Skills

ServiceNow

JavaScript

REST APIs

HTML/CSS

AngularJS

JSON

Web frameworks

Tools

ServiceNow

Job description

• Pax8 is hiring a ServiceNow Developer I in Makati City, Philippines, to help shape and evolve one of the most critical platforms powering our global, AI-enabled cloud marketplace.

Build, Innovate and Grow With Us

This is an exciting opportunity for a developer who enjoys solving real business challenges through automation, intelligent workflows, and platform development. You'll work at the heart of a fast-growing global technology business, developing solutions that improve how our teams operate and how work gets done across Pax8.

As AI continues to transform how businesses operate, you'll have the opportunity to explore emerging technologies, enhance automation capabilities, and help build smarter, more efficient experiences across our ServiceNow ecosystem. You'll be joining at a time of significant innovation where your ideas, curiosity, and technical skills can genuinely influence outcomes.

Our Culture & Journey

At Pax8, we're passionate about technology, innovation, and people. We combine the energy of a high-growth technology business with a culture built on collaboration, learning, and continuous improvement.

Discover More About Our Journey, Culture And Future

• https://www.pax8.com/
• https://www.pax8.com/blog/pax8-2025-year-in-review/
• https://www.pax8.com/en-eu/about/

What You'll Be Doing

• You’ll help develop, improve and support the ServiceNow platform that powers critical business services across Pax8.

Development & Delivery

• Design, configure and deliver ServiceNow enhancements that solve real business challenges.
• Translate requirements into scalable platform solutions using ServiceNow best practices.
• Participate in sprint planning, demonstrations, testing activities and user enablement.
• Help ensure changes are thoroughly tested, documented and successfully deployed.

Platform Engineering & Integrations

• Develop and maintain workflows, catalog items, notifications, business logic, reports and platform configurations.
• Build and support integrations between ServiceNow and other business systems.
• Contribute to release processes and platform governance.
• Continuously identify opportunities to improve platform performance, reliability and usability.

Operational Support

• Investigate complex issues, troubleshoot platform incidents and implement effective solutions.
• Support service continuity through participation in on-call rotations when required.
• Collaborate closely with Technology Services teams during critical incidents.
• Help improve operational processes and incident response practices.

Automation & AI

• Develop automation capabilities that reduce manual effort and improve operational efficiency.
• Explore AI-enabled tools and identify practical use cases that deliver value across the business.
• Recommend new ideas, enhancements and workflow improvements that support Pax8's technology strategy.

Documentation & Knowledge Sharing

• Create clear technical documentation, knowledge articles and platform guidance.
• Share learning, insights and best practices with colleagues.
• Support a culture of continuous learning and technical excellence.

The Impact You'll Make

Your work will directly influence how efficiently teams across Pax8 operate every day. By building reliable solutions, streamlining processes and enhancing automation, you'll help create better experiences for employees, improve operational speed, and enable the business to scale effectively as we continue to grow globally.

You’ll Be a Great Fit If You

• Have hands-on experience developing and configuring solutions within the ServiceNow platform.

Bring practical knowledge of ServiceNow modules such as IT Service Management, Customer Service Management, Configuration Management Database, Strategic Portfolio Management, Hardware Asset Management, Software Asset Management, Workplace Service Delivery, or Legal Service Delivery.

• Understand how integrations, workflow automation and platform customisation create business value.
• Enjoy working with technologies such as JavaScript, REST APIs, HTML, CSS, AngularJS, JSON, Glide technologies and modern web development frameworks.
• Have experience working with access controls, business rules, client scripts, user interface actions and user interface policies.
• Understand service management principles and best practices.
• Can comfortably work in a fast-moving environment where priorities evolve and learning never stops.