Senior ServiceNow Developer - Hybrid

Lennor Group; Mandaluyong; Hybrid; PHP 1,674,000 - 2,567,000; Full time

Job summary

PaxSigna, a specialist talent solutions division of the Lennor Group, is seeking a Senior ServiceNow Developer for a hybrid role in the Philippines (Mandaluyong/BGC). You will design, build, and maintain ServiceNow applications across ITSM, HRSD, and Finance modules, and contribute to AI-enabled capabilities like Now Assist.

Ideal candidates have 5–8+ years of hands-on ServiceNow experience, strong JavaScript and API skills, and a developer-focused mindset with a track record of deploying

Qualifications

• 5–8+ years of ServiceNow development experience.
• Advanced JavaScript, GlideScript, and REST/SOAP API skills.
• Deep knowledge of ServiceNow apps and platform capabilities.
• Hands-on with ITSM, HRSD, Finance modules.
• Experience with Now Assist and AI-related configuration.
• Strong understanding of ITSM, CSDM, and developer-focused implementation.
• Bachelor's degree in CS or related field, or equivalent experience.

Responsibilities

• Design, develop, customize, and maintain ServiceNow apps using JavaScript and GlideScript.
• Build and support ITSM, HRSD, Finance modules per requirements.
• Design integrations with REST and SOAP APIs.
• Optimize queries, workflows, and configurations for performance.
• Conduct code reviews and enforce standards.
• Prepare deployment runbooks and coordinate deployments.
• Troubleshoot issues and provide production support.
• Configure Now Assist and AI-related capabilities.
• Collaborate with stakeholders to translate requirements into solutions.
• Work independently while contributing to team goals.

Skills

ServiceNow development

JavaScript

GlideScript

REST/SOAP APIs

ITSM

CSDM

AI integration

Debugging

Education

Bachelor's degree in Computer Science or related field

Job description

COMPANY OVERVIEW

Our client is an organization operating within the BPO Industry, focused on providing tech solutions. The company serves the North American, European, and APAC regionsand is committed to delivering quality solutions, operational excellence, and sustainable business growth. Additional information about the organization will be shared with selected candidates at the appropriate stage of the recruitment process.

Location: BGC or Mandaluyong

Work Setup: Hybrid, 3 Days WFH and 2 Days Onsite

Compensation Flexibility: Open to negotiation for highly qualified candidates.

KEY RESPONSIBILITIES

• Design, develop, customize, and maintain ServiceNow applications using JavaScript, GlideScript, and ServiceNow platform APIs.

• Build, enhance, and support ServiceNow modules, including IT Service Management (ITSM), HR Service Delivery (HRSD), Finance, and other applications based on business requirements.

• Design and implement integrations with third-party systems using REST and SOAP APIs.

• Optimize database queries, workflows, and application configurations to improve system performance, scalability, and reliability.

• Conduct code reviews, enforce development standards, and promote maintainable, high-quality code.

• Lead the preparation of deployment runbooks and coordinate application deployment activities.

• Troubleshoot complex technical issues, perform root cause analysis, and provide production support.

• Configure and develop Now Assist and other AI-related ServiceNow capabilities to support business and operational requirements.

• Collaborate with functional teams, business analysts, and other technical stakeholders to clarify implementation requirements and translate them into technical solutions.

• Work independently while contributing to team objectives, technical discussions, and continuous improvement initiatives.

REQUIRED QUALIFICATIONS

• 5–8+ years of ServiceNow development experience.

• Advanced proficiency in JavaScript, GlideScript, and REST/SOAP APIs.

• Strong knowledge of ServiceNow application development, customization, and platform capabilities.

• Hands‑on experience with multiple ServiceNow modules, particularly ITSM.

• Experience with Now Assist and AI‑related configuration or development within the ServiceNow platform.

• Strong understanding of ServiceNow ITSM and the Common Service Data Model (CSDM), with a developer‑focused background rather than a business‑user profile.

• Strong debugging, troubleshooting, and problem‑solving skills.

• Bachelor's degree in Computer Science or a related field, or equivalent professional experience.

PREFERRED QUALIFICATIONS

• ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) certification.

• Experience working with Agile software development methodologies.

• Experience supporting production deployments, preparing runbooks, and maintaining enterprise ServiceNow applications.

REQUIRED SKILLS & TECHNOLOGIES

• ServiceNow Development: Application development, platform customization, scripting, and module enhancement.

• Programming & Scripting: JavaScript, GlideScript, and ServiceNow platform APIs.

• ServiceNow Modules: ITSM, HRSD, Finance, and other relevant ServiceNow applications.

• ITSM Architecture: ServiceNow ITSM, Common Service Data Model (CSDM), and developer‑focused platform implementation.

• Integration Technologies: REST APIs, SOAP APIs, and third‑party system integrations.

• AI Capabilities: Now Assist and AI‑related ServiceNow configuration and development.

• Performance & Quality: Database query optimization, workflow optimization, code reviews, debugging, and development standards.

• Deployment & Support: Runbook preparation, deployment coordination, production support, and root cause analysis.

• Development Methodologies: Agile practices, cross‑functional collaboration, and continuous improvement.

ABOUT PAXSIGNA

PaxSigna is a specialist talent solutions division of the Lennor Group focused on Technology, Semiconductor & Electronics, and Advanced Engineering. We partner with startups, growth‑stage businesses, and multinational enterprises to connect exceptional talent with transformative opportunities across highly specialized markets.

EQUAL OPPORTUNITY STATEMENT

PaxSigna is committed to fostering an inclusive and equitable recruitment process. All qualified applicants will receive consideration based on their qualifications, experience, capabilities, and business requirements.

DATA PRIVACY NOTICE

By submitting your application, you acknowledge that your personal information may be collected, processed, stored, and shared with authorized stakeholders solely for recruitment‑related purposes in accordance with applicable data privacy laws and regulations.

LEGAL NOTICE

PaxSigna is a specialist talent solutions division of the Lennor Group. Recruitment and talent acquisition services are facilitated through Lennor Metier Consulting Philippines, Inc., the group's duly registered operating entity in the Philippines.