ServiceNow Administrator II

Pax8 Global; Manila; On-site; PHP 700,000 - 1,050,000; Full time

Benefits offered by this job

Private Health Insurance

Learning & Development

Donation matching program

Job summary

Pax8 is seeking a ServiceNow Administrator II in Makati City, Philippines to help power our global AI and cloud marketplace. You will support and enhance the ServiceNow platform, configure and optimize functionality, and ensure stability and performance.

You’ll build dashboards, participate in upgrades, and collaborate with global teams to translate business needs into scalable ServiceNow solutions while driving continuous improvement and knowledge sharing.

Qualifications

• Hands-on ServiceNow administration experience in a business environment.
• Experience with platform configuration, maintenance, upgrades, and governance.
• Strong knowledge of ServiceNow service management, operations management, or business management.
• Experience with development tools, workflow optimisation, and service delivery improvements.
• Understanding integrations, automation, and process enhancement opportunities.
• A structured and analytical approach to troubleshooting complex technical issues.
• Ability to work independently whilst building trusted relationships across teams.
• Confidence communicating technical concepts in a clear and accessible way.
• CSA certification preferred; Bachelor's degree or equivalent practical experience.

Responsibilities

• Support and enhance the ServiceNow platform across the organisation.
• Configure, maintain, and optimise platform functionality whilst ensuring stability, reliability, and performance.
• Act as an escalation point for platform-related issues, helping users quickly resolve technical challenges and minimise disruption.
• Build meaningful dashboards and reporting solutions that provide visibility into platform health, adoption, and operational performance.
• Participate in upgrades, releases, patches, and enhancement initiatives to ensure Pax8 remains aligned with ServiceNow best practices.
• Investigate and resolve platform integrations, workflow issues, and automation opportunities that improve efficiency and user experience.
• Champion continuous learning within the team by sharing knowledge, promoting curiosity, and helping elevate platform standards.
• Collaborate closely with technical and non-technical stakeholders to translate business needs into scalable ServiceNow solutions.

Skills

ServiceNow administration

Platform configuration

Upgrades governance

Workflow optimization

Integrations

Automation

Troubleshooting

Communication

Independent work

Learning mindset

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

Join Pax8 as a ServiceNow Administrator II in Makati City, Philippines , and help power the systems that enable our global AI and cloud marketplace to scale, innovate, and deliver exceptional experiences.Shape the Future of Service ManagementThis is an exciting opportunity to play a key role in the ongoing evolution of our ServiceNow platform while working alongside talented global teams. You'll help keep critical business services running smoothly, improve operational efficiency through automation, and support technology that empowers thousands of partners worldwide.As Pax8 continues its AI-focused journey, you'll have the opportunity to grow alongside new technologies, strengthen your platform expertise, and contribute to meaningful improvements that directly impact our employees, partners, and customers.Life at Pax8At Pax8, it's business, and it IS personal. We're passionate about creating a culture where curiosity, collaboration, and continuous learning thrive. You'll join a team that embraces innovation, values diverse perspectives, and encourages people to bring their authentic selves to work every day.Learn more about our journey, culture, and impact at:https://www.pax8.com/https://www.pax8.com/blog/pax8-2025-year-in-review/️ What You'll Be DoingSupport and enhance the ServiceNow platform that powers key business processes across the organisation.Configure, maintain, and optimise platform functionality whilst ensuring stability, reliability, and performance.Act as an escalation point for platform-related issues, helping users quickly resolve technical challenges and minimise disruption.Build meaningful dashboards and reporting solutions that provide visibility into platform health, adoption, and operational performance.Participate in upgrades, releases, patches, and enhancement initiatives to ensure Pax8 remains aligned with ServiceNow best practices.Investigate and resolve platform integrations, workflow issues, and automation opportunities that improve efficiency and user experience.Champion continuous learning within the team by sharing knowledge, promoting curiosity, and helping elevate platform standards.Collaborate closely with technical and non-technical stakeholders to translate business needs into scalable ServiceNow solutions.The Impact You'll MakeYour work will ensure one of Pax8's most important business platforms remains reliable, secure, and ready to support future growth. By improving operational processes, driving platform excellence, and helping teams work more efficiently, you'll contribute directly to the experience of our employees, partners, and customers worldwide. What We're Looking ForYou'll be successful in this role if you bring:Proven hands-on ServiceNow administration experience within a business environmentDemonstrated expertise supporting platform configuration, maintenance, upgrades, and governanceStrong knowledge of ServiceNow service management, operations management, business management, or related platform capabilitiesExperience working with platform tools used for development, workflow optimisation, and service delivery improvementsPractical understanding of integrations, automation, and process enhancement opportunitiesA structured and analytical approach to troubleshooting complex technical issuesThe ability to work independently whilst building trusted relationships across teamsConfidence communicating technical concepts in a clear and accessible wayA genuine passion for learning, curiosity, and continuous improvementServiceNow Certified System Administrator (CSA) certificationBachelor's degree in a related field or equivalent practical experienceTrust and HiringAt Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.Everyone is Welcome HereWe encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in Philippines.Benefits20 Annual Leaves (accruing monthly)Pax8 offers an additional 10 days of bonus leave every year! AND YES, the 10 days are available from your first day!In addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens!Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey!Connecting with our community is important – which is why we have our donation matching program, DEI-B events, and our employee resource groups to ensure everyone feels at home at Pax8.Our Makati OfficeEnergetic office located at KMC Solutions, One Ayala Mall, Makati CityDedicated Pax8 Lounge Area overlooking Makatai avenueRelaxation area with massage chairsFully Stocked Pantry CabinetWeekly Treats, Monday waffles and Thursday soft serve Ice CreamRegular team events including Pax8 Thursday KaraokeCoffee machinesModern Workstations, Equipped with monitors and essential tools for productivityGreat office cultureGrow With UsThere's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, \"born in the cloud\" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level. ️ About Pax8Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. Background ChecksAs part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.Equal OpportunitiesPax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/