ServiceNow Administrator II: Elevate ITSM & Automation

Pax8, Inc.; Manila; On-site; PHP 670,000 - 1,228,000; Full time

Benefits offered by this job

20 Annual Leaves (accruing monthly)

Bonus leave days

Private Health Insurance

Learning & development programs

Donor matching & DEI initiatives

Job summary

Pax8, Inc. is hiring a ServiceNow Administrator II in Makati City, Philippines. You will manage and optimize the ServiceNow platform, focusing on stability, performance, and automation to support our global AI and cloud marketplace.

You will configure, upgrade, and extend the platform, build dashboards, and collaborate with cross-functional teams to translate business needs into scalable ServiceNow solutions.

Qualifications

• Hands-on ServiceNow administration in a business environment.
• Experience with platform configuration, maintenance, upgrades and governance.
• Knowledge of ServiceNow service, operations, and business management capabilities.
• Experience with integrations, automation, and process improvements.

Responsibilities

• Support and enhance the ServiceNow platform powering key business processes.
• Configure, maintain, and optimize platform functionality for stability and performance.
• Act as escalation point for platform-related issues to minimize disruption.
• Build dashboards and reporting to visualize platform health and adoption.
• Participate in upgrades, releases, patches, and enhancements per best practices.
• Investigate and resolve platform integrations and automation opportunities.

Skills

ServiceNow administration

Platform governance

Integrations & automation

Reporting & dashboards

CSA certification

Independent work

Communication of technical concepts

Learning mindset

Education

Bachelor's degree or equivalent

Job description

Pax8, Inc. is hiring a ServiceNow Administrator II in Makati City, Philippines. You will manage and optimize the ServiceNow platform, focusing on stability, performance, and automation to support our global AI and cloud marketplace.

You will configure, upgrade, and extend the platform, build dashboards, and collaborate with cross-functional teams to translate business needs into scalable ServiceNow solutions.