ServiceNow Developer | AI-Driven Automation & Growth

Iron Mountain; Mexico; Hybrid; PHP 1,517,000 - 2,600,000; Full time

Benefits offered by this job

Competitive pay

Flexible work options

Health & retirement plans

Learning & growth

Job summary

Iron Mountain in Mexico is seeking a ServiceNow Developer to join our Enterprise Technology team. You will build, customize, and optimize ServiceNow applications and workflows, including AI-enabled capabilities, to meet internal business needs.

You will integrate systems, support Agile delivery, and participate in platform upgrades, working with a Solutions Architect to translate requirements into scalable digital solutions.

Qualifications

• 3+ years of experience developing and configuring core modules within the ServiceNow platform (ITSM, ITOM, SPM, HAM, SAM, CSM, or SPO).
• ServiceNow Certified System Administrator (CSA) certification required.
• Proficiency in JavaScript, ServiceNow API web services, and integrating third-party systems.
• Strong understanding of ITIL principles and proven analytical skills to troubleshoot complex technical challenges.

Responsibilities

• Build & Customize Solutions: Design, develop, and maintain custom applications, workflows, catalog items, and system features using JavaScript and ServiceNow APIs.
• Advance AI & Automation: Develop and refine Now Assist AI skills, agents, and agentic workflows to reduce manual effort and streamline operational processes.
• Integrate Enterprise Systems: Create and manage robust integrations between ServiceNow and external applications using integration spokes or custom APIs.
• Support Agile Delivery & Upgrades: Collaborate in an Agile setting to build, test, and release solutions while conducting regular platform upgrades to ensure system performance and security.

Skills

JavaScript

ServiceNow APIs

ITIL

Analytical skills

Education

ServiceNow CSA certification

Tools

ServiceNow

Job description

Iron Mountain in Mexico is seeking a ServiceNow Developer to join our Enterprise Technology team. You will build, customize, and optimize ServiceNow applications and workflows, including AI-enabled capabilities, to meet internal business needs.

You will integrate systems, support Agile delivery, and participate in platform upgrades, working with a Solutions Architect to translate requirements into scalable digital solutions.