ServiceNow Dev: AI-Driven CRM & CSM Solutions

Trinity Workforce Solutions Inc; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Trinity Workforce Solutions Inc. seeks a senior ServiceNow Developer to design, configure, and develop solutions across CRM, CSM, and enterprise workflows.

You will implement intelligent customer workflows with Now Assist GenAI, build integrations, and maintain scoped applications using ServiceNow Studio. The ideal candidate has 5+ years of hands-on ServiceNow experience, strong JavaScript skills, and deep knowledge of CMDB/CSDM and CRM modules.

Qualifications

• 5+ years of ServiceNow development experience.
• Hands-on ServiceNow Developer in enterprise or consulting environments.
• Strong knowledge of customer service operations and CRM workflow automation.
• Expertise in JavaScript, Glide APIs, Flow Designer, Script Includes, Business Rules, Client Scripts, UI Policies, and IntegrationHub.
• Experience with CMDB/CSDM and related modules (CSM, ITSM, Service Catalog, HRSD, ITOM).

Responsibilities

• Design, configure, and develop solutions on the ServiceNow platform across CRM, CSM, enterprise workflow modules, and custom applications.
• Develop and enhance CSM workflows including Case Management and omnichannel engagement.
• Implement intelligent customer workflows using Now Assist GenAI Skills and AI Agents.
• Develop integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external systems.
• Build and maintain scoped applications using ServiceNow Studio, ensuring compliance with best practices.
• Support workflow orchestration across customer operations and enterprise applications.

Skills

ServiceNow dev

JavaScript

Glide APIs

Flow Designer

IntegrationHub

CSM workflows

API integrations

Tools

REST/SOAP APIs

MID Server

ServiceNow Studio

Job description

Trinity Workforce Solutions Inc. seeks a senior ServiceNow Developer to design, configure, and develop solutions across CRM, CSM, and enterprise workflows.

You will implement intelligent customer workflows with Now Assist GenAI, build integrations, and maintain scoped applications using ServiceNow Studio. The ideal candidate has 5+ years of hands-on ServiceNow experience, strong JavaScript skills, and deep knowledge of CMDB/CSDM and CRM modules.