ServiceNow Consultant - NowAssist

ATOS Information Technology Inc.; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

ATOS Information Technology Inc. is seeking a ServiceNow Developer – AI & Intelligent Workflow Automation in the Philippines.

You will design, configure, and develop advanced ServiceNow solutions focusing on AI-driven automation, digital workflows, and enterprise service management initiatives. Collaborate with architects, consultants, and stakeholders to translate business requirements into scalable, secure ServiceNow solutions leveraging Now Assist, GenAI, AI Agents, and external integrations.

Qualifications

• 7+ years of ServiceNow development experience across enterprise modules.
• Hand-on experience in enterprise or consulting environments.
• Certifications such as CSA, CAD, CIS data foundation/CSDM recommended.

Responsibilities

• Design, configure, and develop ServiceNow solutions across modules and custom apps.
• Implement intelligent workflows using Now Assist, GenAI Skills, AI Agents, and AI Search.
• Develop and maintain scoped apps using ServiceNow Studio.
• Configure workflows, business rules, client scripts, UI policies, and integrations.
• Build AI-powered automation and conversational workflow solutions.
• Translate requirements into scalable, secure technical solutions.
• Ensure compliance with development best practices and security guidelines.
• Conduct unit testing, debugging, and troubleshooting.
• Develop integrations using REST/SOAP, MID Server, and Integration Hub.
• Support platform upgrades and release management.

Skills

ServiceNow

JavaScript

Flow Designer

Script Includes

Business Rules

Client Scripts

UI Policies

Integrations

Now Assist

GenAI Skills

AI Agents

Predictive Intelligence

CMDB/CSDM

ServiceNow Studio

Tools

REST/SOAP APIs

MID Server

Integration Hub

Job description

About the role

As a ServiceNow Developer – AI & Intelligent Workflow Automation, you will design, configure, and develop advanced solutions on the ServiceNow platform with focus on AI-driven automation, digital workflows, and enterprise service management initiatives. You will closely work with architects, consultants, and stakeholders to translate business requirements into scalable, secure, and maintainable ServiceNow solutions leveraging modern platform capabilities including Now Assist, AI Agents, GenAI workflows, and enterprise integrations. This is a hands‑on development role with opportunities to contribute to innovation, reusable accelerators, and next‑generation AI‑enabled workflow solutions.

Key responsibilities

• Design, configure, and develop solutions on the ServiceNow platform across enterprise modules and custom applications.

• Implement intelligent workflows using Now Assist, GenAI Skills, AI Agents, AI Search Predictive Intelligence, Flow Designer, and Virtual Agent.

• Develop and maintain scoped applications using ServiceNow Studio.

• Configure workflows, business rules, client scripts, UI policies, script includes, catalogs, and integrations.

• Build AI-powered automation and conversational workflow solutions.

• Translate functional and technical requirements into scalable and efficient technical solutions.

• Ensure compliance with ServiceNow development best practices, security guidelines, and coding standards.

• Conduct unit testing, debugging, defect resolution, and technical troubleshooting.

• Develop integrations using REST/SOAP APIs, Integration Hub, MID Server, and external enterprise systems.

• Support platform upgrades, enhancements, and release management activities.

About you

• 7+ years of relevant ServiceNow platform development experience with expertise in intelligent workflow automation, enterprise integrations, CMDB/CSDM implementations, and AI-powered ServiceNow capabilities.

• Hands‑on experience as a ServiceNow Developer in enterprise or consulting environments.

• Expertise in JavaScript Glide APIs Flow Designer Script Includes Business Rules Client Scripts UI Policies.

• Experience with at least two or more ServiceNow modules such as ITSM HRSD CSM ITOM Service Catalog Custom Applications.

• Experience with Now Assist GenAI Skills AI Agents / Agentic Workflows AI Search Predictive Intelligence.

• Understanding of scoped applications, update sets, CI/CD, and ServiceNow best practices.

• Experience with enterprise integrations and automation use cases.

• Strong analytical, debugging, and problem‑solving skills.

• Good communication and stakeholder collaboration skills.

• At least 2 certifications preferred: CSA – Certified System Administrator, CAD – Certified Application Developer, CIS certifications Data Foundation - CMDB, CSDM, or Micro‑certifications in AI / GenAI capabilities.