Senior Service Now Developer - Now assist

Trinity Workforce Solutions Inc; Taguig; On-site; PHP 1,200,000 - 1,500,000; Full time

Job summary

Trinity Workforce Solutions Inc. in the Philippines is seeking a ServiceNow Developer – AI & Intelligent Workflow Automation to design, configure, and develop advanced solutions on the ServiceNow platform with a focus on AI-driven automation, digital workflows, and enterprise service management initiatives.

You will collaborate with architects, consultants, and stakeholders to translate business requirements into scalable, secure, and maintainable ServiceNow solutions leveraging Now Assist,

Qualifications

• 7+ years of ServiceNow development experience.
• Experience with intelligent workflow automation and AI-enabled capabilities.
• CMDB/CSDM implementations and enterprise integrations experience.
• Two certifications preferred: CSA – CSA, CAD – CAD, CIS/data foundation or AI/genAI certs.
• Strong communication and stakeholder collaboration skills.

Responsibilities

• Design, configure, and develop solutions on the ServiceNow platform across enterprise modules and custom apps.
• Implement intelligent workflows using Now Assist, GenAI Skills, AI Agents, AI Search Predictive Intelligence, Flow Designer, and Virtual Agent.
• Develop and maintain scoped applications using ServiceNow Studio.
• Configure workflows, business rules, client scripts, UI policies, script includes, catalogs, and integrations.
• Build AI-powered automation and conversational workflow solutions.
• Translate functional and technical requirements into scalable and efficient solutions.
• Ensure compliance with development best practices, security guidelines, and coding standards.
• Conduct unit testing, debugging, defect resolution, and technical troubleshooting.
• Develop integrations using REST/SOAP APIs, Integration Hub, MID Server, and external systems.
• Support platform upgrades, enhancements, and release management activities.

Skills

ServiceNow

JavaScript

Now Platform

AI/GenAI

REST/SOAP

Tools

ServiceNow Studio

Integration Hub

MID Server

Flow Designer

UI Policies

Business Rules

Job description

About the role

As a ServiceNow Developer – AI & Intelligent Workflow Automation, you will design, configure, and develop advanced solutions on the ServiceNow platform with focus on AI-driven automation, digital workflows, and enterprise service management initiatives. You will closely work with architects, consultants, and stakeholders to translate business requirements into scalable, secure, and maintainable ServiceNow solutions leveraging modern platform capabilities including Now Assist, AI Agents, GenAI workflows, and enterprise integrations. This is a hands-on development role with opportunities to contribute to innovation, reusable accelerators, and next-generation AI-enabled workflow solutions.

Key responsibilities

• Design, configure, and develop solutions on the ServiceNow platform across enterprise modules and custom applications


• Implement intelligent workflows using Now Assist, GenAI Skills, AI Agents, AI Search Predictive Intelligence, Flow Designer, and Virtual Agent


• Develop and maintain scoped applications using ServiceNow Studio


• Configure workflows, business rules, client scripts, UI policies, script includes, catalogs, and integrations


• Build AI-powered automation and conversational workflow solutions


• Translate functional and technical requirements into scalable and efficient technical solutions


• Ensure compliance with ServiceNow development best practices, security guidelines, and coding standards


• Conduct unit testing, debugging, defect resolution, and technical troubleshooting


• Develop integrations using REST/SOAP APIs, Integration Hub, MID Server, and external enterprise systems


• Support platform upgrades, enhancements, and release management activities

About you

• 7+ years of relevant ServiceNow platform development experience with expertise in intelligent workflow automation, enterprise integrations, CMDB/CSDM implementations, and AI-powered ServiceNow capabilities


• Hands-on experience as a ServiceNow Developer in enterprise or consulting environments


• Expertise in JavaScript Glide APIs Flow Designer Script Includes Business Rules Client Scripts UI Policies


• Experience with at least two or more ServiceNow modules such as ITSM HRSD CSM ITOM Service Catalog Custom Applications


• Experience with Now Assist GenAI Skills AI Agents / Agentic Workflows AI Search Predictive Intelligence


• Strong analytical, debugging, and problem-solving skills


• Good communication and stakeholder collaboration skills


• At least 2 certifications preferred: CSA – Certified System Administrator, CAD – Certified Application Developer, CIS certifications Data Foundation - CMDB, CSDM, or Micro-certifications in AI / GenAI capabilities