ServiceNow CRM & AI Engineer — Remote US TZ

Atos; Taguig; Remote; PHP 1,000,000 - 1,800,000; Full time

Job summary

Atos is hiring a ServiceNow Developer focusing on CRM and CSM, leveraging AI-powered automation to transform customer workflows. The role involves designing and implementing scalable solutions, integrating diverse systems, and enabling intelligent customer experiences across platforms.

Based in a remote arrangement, you will collaborate with architects, customers, and operations teams to deliver secure, compliant, and high-performing digital workflows that align with enterprise IT strategy.

Qualifications

• 5+ years of ServiceNow platform development experience.
• Hands-on ServiceNow Developer in enterprise or consulting environments.
• Strong understanding of customer service operations and CRM workflow automation.

Responsibilities

• Design, configure, and develop ServiceNow solutions across CRM/CSM modules.
• Develop and enhance CSM workflows including Case Management and Omnichannel engagement.
• Implement intelligent customer workflows using Now Assist GenAI and AI Agents.

Skills

ServiceNow Development

CRM/CSM workflows

AI/Automation

Enterprise Integrations

CMDB/CSDM

JavaScript

Flow Designer

REST/SOAP APIs

Tools

GenAI

IntegrationHub

MID Server

Job description

Atos is hiring a ServiceNow Developer focusing on CRM and CSM, leveraging AI-powered automation to transform customer workflows. The role involves designing and implementing scalable solutions, integrating diverse systems, and enabling intelligent customer experiences across platforms.

Based in a remote arrangement, you will collaborate with architects, customers, and operations teams to deliver secure, compliant, and high-performing digital workflows that align with enterprise IT strategy.