ServiceNow Consultant

Accenture; Metro Manila; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Accenture is actively seeking motivated ServiceNow Developers to contribute technical and functional expertise in delivering ServiceNow solutions. You will collaborate with cross-functional teams to analyze requirements, develop scalable applications, and support platform enhancements across multiple projects.

The ideal candidate is passionate about automation and continuous improvement within the ServiceNow ecosystem.

Qualifications

• At least 1 year of hands-on ServiceNow development or architecture experience.
• Experience with ITSM, ITOM, HRSD, CSM, SPM, ITAM, SecOps or IRM modules.
• Strong understanding of ServiceNow platform capabilities, configuration, and customization.

Responsibilities

• Collaborate with stakeholders to gather requirements, evaluate business needs, and recommend ServiceNow-based solutions.
• Develop, customize, and maintain ServiceNow applications and platform capabilities.
• Support Agile delivery teams by building high-quality solutions aligned with sprint goals and business priorities.
• Perform unit testing, deployment activities, and post-implementation support.
• Translate business requirements into functional and technical designs, configurations, and application enhancements.
• Build and enhance ServiceNow modules using industry best practices and established development standards.

Skills

ServiceNow development

ServiceNow architecture

Agile / Scrum

Generative AI awareness

Problem-solving

Tools

ServiceNow CSA

ServiceNow CAD

ServiceNow CIS

Job description

Ready to join Accenture’s team of empowered people? We’re looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we’d love to hear from you!

What’s in it for you?

You will be part of a diverse, vibrant, global Accenture ServiceNow Business Group, continually pushing the boundaries of business capabilities. At Accenture you will work on meaningful and innovative projects,powered by the ServiceNow platform. You’ll be immersed in industry’s bestpractices and platform features such as IT Service Management, IT Operations Management, HR Service Delivery, and many more.

Accenture will continually invest in your learning and growth. We offer trainings and development programs and courses to help you grow your own tech stack and certifications.

You'll work with Accenture’s certified System Administrations, Implementation Specialists, Application Developers, and Accenture will support you in growing your own tech stack and certifications.

Job Overview

We are seeking motivated ServiceNow Developers who can contribute both technical and functional expertise in delivering ServiceNow solutions. This role involves collaborating with cross-functional teams to analyze requirements, develop scalable applications, and support platform enhancements across a variety of projects. The ideal candidate is passionate about innovation, automation, and continuous improvement within the ServiceNow ecosystem.

Key Responsibilities

• Collaborate with stakeholders to gather requirements, evaluate business needs, and recommend ServiceNow-based solutions.

• Participate in solution design, effort estimation, impact assessments, and technical planning activities.

• Develop, customize, and maintain ServiceNow applications and platform capabilities.

• Support Agile delivery teams by building high-quality solutions aligned with sprint goals and business priorities.

• Drive automation initiatives that improve operational efficiency and user experience.

• Ensure timely delivery of project outputs while meeting quality, performance, and compliance standards.

• Translate business requirements into functional and technical designs, configurations, and application enhancements.

• Build and enhance ServiceNow modules using industry best practices and established development standards.

• Perform unit testing, deployment activities, and post-implementation support.

• Troubleshoot platform issues, resolve incidents, and provide recommendations for long-term improvements.

• Conduct impact assessments and validation testing for platform upgrades, patches, and new releases.

• Identify project risks early and provide mitigation plans to support successful delivery.

• Maintain accurate technical documentation and support knowledge-sharing initiatives within the team.

Qualifications

Required:

• At least 1 year of hands-on ServiceNow development or architecture experience.

• Experience working with one or more ServiceNow product areas, including:

  • ITSM

  • ITOM

  • HRSD

  • CSM

  • SPM

  • ITAM

  • SecOps

  • IRM

• Strong understanding of ServiceNow platform capabilities, configuration, and customization.

Preferred:

• Experience working in Agile or Scrum environments.

• Exposure to Generative AI technologies and their business applications.

• ServiceNow Certifications (CSA, CAD, CIS, or other relevant certifications).

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• ITIL knowledge or certification.

• Background in systems engineering, software development, or enterprise application support.

• Strong problem-solving skills and a continuous-improvement mindset.

• Passion for automation and process optimization.

What Sets You Apart

• Ability to quickly learn new technologies and share knowledge with team members.

• Strong analytical and communication skills.

• Proactive approach to identifying opportunities for automation and innovation.

• Desire to contribute to impactful digital transformation initiatives using the ServiceNow platform.